Beauty Advisor - Lancome, Ridgedale - Part Time

About the role

As a Cosmetic Sales Colleague (Beauty Advisor) you are the trusted expert customers turn to for all things beauty. You create personalized, inspiring shopping experiences, offer expert advice, conduct product demonstrations, and provide tailored consultations including makeup application and skincare recommendations. You build lasting client relationships through follow‑up, virtual outreach, and personalized service to exceed expectations and achieve sales goals.

Responsibilities

• Greet teammates and customers, maintain a clean, organized sales floor, and ensure the counter is shoppable.
• Review sales goals, learn about new arrivals, top‑selling items, trends, and promotions before each shift.
• Engage customers with warm welcomes, eye contact, and personal conversations to build relationships.
• Demonstrate product application, recommend makeup and skincare, and introduce new items and innovations.
• Maintain signage, pricing, and assist with merchandise moves to support a seamless experience.
• Promote the Loyalty program, complete transactions, and thank customers by name.
• Use client‑eling tools, point‑of‑sale technology, and digital tools to drive sales and client loyalty.
• Participate in sales events, stay up‑to‑date through ongoing training and vendor education.
• Open credit accounts for new customers and share loyalty benefits.
• Achieve and surpass daily sales goals while delivering exceptional service.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• At least 1 year of customer service or sales experience.
• Ability to understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Deliver personalized beauty experiences by building relationships, uncovering needs, demonstrating product application, and educating on product benefits.
• Drive sales and client loyalty by maintaining an organized, shoppable space and leveraging client‑eling tools.
• Effectively use point‑of‑sale technology and digital tools.

Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours.
• Lifting at least 25 lb., stooping, kneeling, crouching, and climbing ladders.
• Reaching above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers, handheld equipment, and cash register.

Schedule

Full‑time colleagues are typically scheduled to work 30 or more hours per week; part‑time colleagues are typically scheduled 12‑24 hours per week. All schedules contain weekend shifts. Hours are dependent on business needs and colleague availability.

Benefits

• Competitive pay with performance‑based incentives/bonuses and eligibility for sales commission.
• Comprehensive health, vision, dental, life, and disability insurance options.
• 401(k) match.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Annual merit review.
• Employee Assistance Program offering mental health counseling and legal/financial advice.
• Access to continuous learning, leadership development, and Colleague Resource Groups.
• Volunteer opportunities.