Beauty Advisor (Full Time), Perimeter #760 - Charlotte Tilbury

Sales

• Drive financial results in store to meet and exceed plan, including KPIs such as Average Unit Sales (AUS) and Items Per Transaction (IPT)
• Communicate and manage agreed goals
• Manage customer queries through sound judgment and achieve positive outcomes
• Build partnership with the Account Executive and Area Trainer for continuous training and development of the team
• Determine individual and team sales targets to meet and exceed plan
• Analyze business performance and proactively plan strategy within daily business and events

Customer Service

• Take every opportunity to extend exceptional customer service beyond the in-store experience
• Proactively anticipate staffing needs, including sourcing and selecting talent for delivery of business objectives
• Lead by example to promote the Tilbury Touch and exceptional customer service
• Create and maintain an atmosphere of open and positive communication, professionalism, and creativity

Store and Retail Partner Relationships

• Establish and develop a cooperative and mutually respectful relationship with the store retail operations team
• Schedule team to optimize coverage according to customer flow
• Maintain excellent counter hygiene standards
• Maintain the store standards and policies at all times