Jobs · Customer Service · Massachusetts

Beauty Advisor, Dartmouth - Flex

Macy's · Dartmouth, MA · 2 days ago
On-siteCustomer ServiceOther

Job Overview

As a Cosmetic Sales Flex Colleague - also known as a Beauty Advisor Flex - you are the trusted expert our customers turn to for all things beauty. Passionate about both products and people, you play a key role in creating a personalized and inspiring shopping experience that builds confidence and drives sales.

Responsibilities

  • Serve as both an educator and a beauty expert - offering expert advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations.
  • Build lasting client relationships by proactively growing and managing a loyal client base through consistent follow-up, virtual outreach, and personalized service.
  • Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
  • Meet and surpass daily sales goals by delivering exceptional service.
  • Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.

Requirements

  • Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
  • Must be able to: Understand and communicate effectively with customers, co-workers, and supervisors; Read and understand employment policies and safety rules/procedures in English.
  • Deliver personalized beauty experiences by building relationships with customers, uncovering their needs, demonstrating product application, and educating them on the benefits and use of beauty products.
  • Acquire new customers by opening credit accounts and sharing loyalty benefits.
  • Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
  • Meet and surpass daily sales goals by delivering exceptional service.
  • Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.

Qualifications

  • At least 1 year of customer service or selling experience required.

Skills

  • Understand and communicate effectively with customers, co-workers, and supervisors.
  • Read and understand employment policies and safety rules/procedures in English.
  • Build lasting client relationships by proactively growing and managing a loyal client base through consistent follow-up, virtual outreach, and personalized service.
  • Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
  • Meet and surpass daily sales goals by delivering exceptional service.
  • Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.

Benefits

  • Prioritize your well-being with paid time off and eight paid holidays.
  • Grow your career with continuous learning and leadership development.
  • Build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Pay

Competitive pay and benefits offered.

Schedule

Flex Team Colleagues have minimum work requirements of 42 hours per quarter during 1st, 2nd, 3rd fiscal quarter (February – April, May – July, August - October.) During 4th Fiscal Quarter (November – January) you will be required to work 60 hours during the quarter. The minimum number of hours may be subject to change and minimum number of weekend shifts may be required.

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