Beach Shoppe Front Office Clerk

Job Duties

• Promptly greet guests in a friendly and professional manner.
• Complete guest registration process, issue unit badges and parking permits, and provide resort information and area attractions details and directions.
• Accurately process all cash and credit card transactions in accordance with established procedures.
• Balance all cash receipts and complete cashier and other reports.
• Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction.
• Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up.
• Made appropriate service recovery recommendations.
• Promote team work and quality service through daily communications and coordination with other departments.

Qualifications

• Ability to multi-task and work in a fast paced environment.
• Excellent customer service skills.
• Ability to effectively problem solve, think outside the box to resolve guest complaints.