Beach Kiosk Attendant

Starting at $18.00/hour

About the Role

The Beach Kiosk Attendant delivers a high level of personalized service to all clients, passengers, vendors, and others. This individual will represent the Company in a professional manner, infusing the Spirit of Aloha in all interactions and applying the Standards of Service Excellence at all times.

Responsibilities

• Report to Hanauma Bay via own transportation and sign out all equipment needed using appropriate log sheets.
• Check manifests and ensure kiosk or bus location is ready to meet and greet passengers upon arrival.
• Verify guests’ wristbands for proper color and correct wear.
• Notify Dispatch when guests are ready for pickup and transport back to Waikiki.
• Return all company-issued equipment at the end of the shift.
• Attend all required training and staff meetings as directed by Management or Leads.
• Maintain a clean kiosk area, sweeping and emptying trash at the end of the shift.
• Greet all passengers at the bus location or kiosk following the Company’s Standards of Service Excellence.
• Escort guests to the entrance and inform them of Hanauma Bay Nature Preserve (HBNP) restrictions.
• Assist guests with boarding shuttles as needed.
• Provide accurate information on the Company’s services, schedules, and costs; contact appropriate parties if information is unavailable.
• Resolve customer service issues promptly and accurately.
• Maintain communication with dispatch and loaders.
• Confirm destination with driver and release driver as needed.
• Know the daily schedule and obtain the next day’s schedule in advance.
• Adhere to timeliness standards to uphold the Company’s image.
• Wear the proper uniform, meeting the Company’s standards for appearance and grooming.
• Perform other duties and assignments as needed.

Working Conditions

• Must be able to stand and walk for extended periods.
• Medium work: exerting up to 50 pounds of force occasionally, 20 pounds frequently, or 10 pounds constantly to move objects.
• Frequent stooping, kneeling, climbing, reaching, pushing, pulling, and lifting.
• Must convey detailed or important spoken instructions accurately and receive detailed information through oral communication.
• Visual acuity required to perform job duties.
• Activities occur both inside and outside, subject to environmental conditions such as moving mechanical parts, vehicles, sun, heat, fumes, odors, dust, mists, and gases.