BDR Operations Manager

About Candescent

Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We transform digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions.

Job Summary

The BDR Operations Manager at Candescent plays a critical role in driving the performance, scalability, and operational excellence of the Business Development (BDR) organization. This role blends sales strategy with operational execution, serving as the connection between go-to-market teams, systems, and frontline BDR activity.

Key Responsibilities And Deliverables

• Create, document, and continuously improve standard operating procedures (SOPs) for the BDR organization
• Design, build, and optimize BDR outreach cadences and sequences aligned to campaign and pipeline generation goals
• Develop target account lists for campaigns and prioritize high-potential leads
• Develop and maintain reporting dashboards and analytics to track BDR performance, pipeline contribution, and key KPIs
• Analyze team performance metrics to identify trends, gaps, and opportunities, and drive process and strategy optimization
• Own BDR enablement, including onboarding, training, and ongoing skill development
• Collaborate with subject matter experts to develop training content and programs
• Drive team engagement and performance through initiatives such as competitions and incentive programs
• Manage and optimize sales tools, ensuring system performance, adoption, and alignment with team needs
• Evaluate and recommend new sales and marketing technologies to improve efficiency and effectiveness

Qualifications And Experience

• Experience in sales operations, revenue operations or a related role preferably supporting a BDR or SDR organization
• Proven experience building and optimizing outreach cadences and sequences
• Hands-on experience developing reporting dashboards and analyzing sales performance
• Proficiency with sales engagement platforms (Outreach, Salesloft, etc.)
• Experience with CRM platforms, preferably Salesforce
• Familiarity with sales intelligence and prospecting tools (ZoomInfo, LinkedIn, etc.)
• Strong analytical mindset with the ability to translate data into actionable insights
• Excellent organizational skills with the ability to manage multiple priorities simultaneously
• Clear and effective communicator with experience working cross-functionally
• Self-starter who can operate independently and drive projects to completion

What Success Looks Like

• The BDR team has a scalable operational foundation — documented processes, optimized tooling, and structured cadences — that supports consistent execution and growth
• Performance data is accessible, accurate, and actively used to identify gaps and inform strategic decisions
• BDR reps are fully enabled and equipped — ramping faster, performing at a higher level, and supported by a tech stack that works

Must Be Legally Authorized to Work in the U.S. Without Sponsorship