BDC Service Representative

About the role

Sioux Falls Ford Lincoln is looking for an Automotive Call Center Representative to join our growing BDC team. In this role, you will handle inbound and outbound calls and appointment setting for our service customers. We seek a professional, well-spoken candidate comfortable with high-volume calling and a "go-getter" attitude. Experience in customer service, telemarketing, retail, or sales is encouraged, and previous dealership experience is a plus but not required.

Schedule

40-hour work week, Monday through Friday with alternating Saturdays. Closed Sundays.

Responsibilities

• Daily communication with customers via inbound calls, outgoing calls, and texting solutions to schedule service appointments.
• Basic customer service follow-up calls after completion of service visits.
• Maintain and follow our script and inbound call process to efficiently schedule appointments for guests.
• Work closely with Service Management, Service Advisor, and Parts Advisor teams.
• Participate in ongoing on-site training of basic dealership guidelines and scheduling systems.

Skills

• Strong phone, email, and communication skills.
• Positive attitude and high energy at all times.
• Basic MS Office knowledge; computer software and internet proficiency.
• Professional appearance, verbal/written communication, and strong work ethic.

Benefits

• Nationally recognized training and tools.
• Medical, dental, and vision insurance.
• 401K Retirement plan (after 1 year of service).
• Opportunities for growth.