BDC Service Representative
About the role
Join Rusnak Auto Group, a leading automotive organization with over 60 years of success serving Greater Los Angeles and Southern California. We are proud to offer a dynamic, diverse, ethical, and professional workplace where dedicated team members thrive while representing some of the world's most sought-after luxury automotive brands.
Responsibilities
- Effectively and efficiently contributes to a profitable and successful business unit by fields inbound phone calls on a daily basis; making outbound phone calls to gain new growth for all franchises
- Generates service appointments for all franchises to promote greater revenue for each franchise
- Efficiently records all customer interaction activity in the Company’s customer database system; enters notes in a timely basis and writes in professional, clear, grammatically correct manner with complete details listed
- Effectively manages special tasks as assigned by the BDC and Service management team to contribute to overall team success of the organization
- Maintains individual and team goals and initiatives; for example hourly goals, monthly, and annual goals
- Provides daily, monthly, and quarterly progress updates to BDC and Service management; ensures all managers are informed on all customer and personal concerns
- Learns and adapts to changing needs of BDC campaigns by given deadline
- Learn and correctly applies scripts within 24 hours of being provided by management
- Communicates effectively with service customers within established time frames
- Encourages clients to visit the dealership and service their vehicle by scheduling service appointments
Qualifications
- Desired: H.S. Diploma/GED/ or Equivalent Required
- Required: 2+ years in position of customer service representative or similar positions in retail industry
- Required: Excellent interpersonal and customer service skills; retail related experience
- Required: Strong verbal and written communication skills (Bi-lingual in English and Spanish a plus)
- At least eighteen (18) years of age
Pay
$18/hr. Compensation will be based on experience and skill level.
Schedule
N/A
Benefits
N/A
Skills
N/A
Benefits
We are committed to providing equal employment opportunities to all applicants and employees without regard to race, ethnicity, color, religion, creed, national origin, ancestry, sex, pregnancy (including childbirth, breast feeding and related medical conditions), age, disability, citizenship status, veteran and uniform service member status, protected medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
Equal Opportunity
We are committed to providing equal employment opportunities to all applicants and employees without regard to race, ethnicity, color, religion, creed, national origin, ancestry, sex, pregnancy (including childbirth, breast feeding and related medical conditions), age, disability, citizenship status, veteran and uniform service member status, protected medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.