BDC Sales Representative

Responsibilities

• Respond promptly, professionally and courteously to all internet leads
• Utilize scripts and workflow tools to staff to ensure uniform customer service
• Promptly and accurately enter all customer inquiry data into CRM software
• Overseeing the generation of sales appointments
• Effectively utilizing lead management tools
• Compiling all necessary reports, forms and other documentation on a timely basis
• Exhibiting ethical behavior providing the highest degree of customer satisfaction and remaining honest in all aspects of customer interaction

Qualifications

• Previous experience in a disciplined, process-oriented and sales-driven role through inbound and outbound appointment and service calls, internet leads and internally generated customer opportunities
• Ability to gain overall knowledge of automotive sales and service department operations
• Strong organizational and leadership skills