BDC Representative/Manager

Responsibilities

• Handle all incoming and outgoing phone calls and emails
• Handle our customer contacts through e-leads, follow-up, and lead generations
• Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction
• Answer customer internet inquires by both email and phone
• Schedule sales appointments and reschedule no-show customers
• Contact customers based on current marketing incentives
• Follow up in manners that result in the customer visiting the dealership
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers
• Interact with customers as well as with all dealership departments

Qualifications

• Must have BDC experience
• Ability to manage a high volume of inbound and outbound sales call volume, internet leads and call lists
• Strong organizational skills, with the ability to effectively multi-task
• Must be reliable and dependable
• Outgoing personality, ability to influence customers to schedule appointments.
• Extremely customer service oriented
• Excellent written and oral skills
• Experience in previous automotive dealerships
• Basic knowledge of computers
• Bilingual a plus

What We Offer

• FREE COLLEGE OPPORTUNITY! Online or in-person with Strayer University
• New state of the art facility
• Employee discount plans on purchases and services
• We offer a competitive base salary plus commission
• Health, dental and vision insurance
• Life insurance
• 401k retirement account
• Paid vacation and sick leave