BDC Representative Bob Howard Buick GMC

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. Our work is grounded in a simple belief: a better experience for customers starts with an exemplary experience for employees. At Group 1, we are committed to finding smarter ways to serve our customers and support one another, offering more opportunity, more support, and more ways to build a career that moves you forward.

Responsibilities

• Respond promptly and professionally to inbound sales leads via phone, email, text, and CRM platforms.
• Conduct outbound follow-up calls and communications with prospective customers.
• Engage customers in conversation to understand their vehicle needs and interests.
• Schedule and confirm appointments for the dealership sales team.
• Maintain consistent follow-up with customers to maximize appointment show rates.
• Accurately document customer interactions and activities within the CRM system.
• Work closely with sales management and team members to ensure a seamless customer experience.
• Meet or exceed appointment-setting, show-rate, and sales-related performance goals.
• Provide exceptional customer service and create a positive first impression of the dealership.
• Follow dealership BDC processes, scripts, and best practices.

Qualifications

• Previous BDC, customer service, call center, sales support, or automotive dealership experience preferred.
• Excellent verbal and written communication skills.
• Strong phone presence with the ability to build rapport quickly.
• Comfortable communicating through phone, email, and text messaging.
• Self-motivated, organized, and goal-oriented.
• Ability to multitask and manage a high volume of customer interactions.
• Basic computer proficiency and experience with CRM systems is preferred.
• Positive attitude and strong commitment to customer satisfaction.

Pay

Competitive hourly rate plus performance-based bonuses. Bonus opportunities based on appointments shown and vehicles sold from scheduled appointments.