BDC Representative
About the role
The Service Business Development Center (BDC) Representative plays a critical role in supporting the service department by serving as the primary point of contact between the dealership and its customers. This position is responsible for managing inbound and outbound customer communications, proactively scheduling and confirming service appointments, and ensuring a consistent, high quality customer experience across all touch points.
Responsibilities
- Generate Appointments.
- Adhere to attendance, punctuality, and workplace conduct standards
- Maintain detailed and accurate customer records in crm
- Meet daily/weekly call and appointment goals
- Uphold dealership professionalism, tone, and basic standards at all times
- Follow up with customers via phone, text, and email.
- Manage high volume of inbound and outbound service calls
Requirements
Previous BDC, Call center, customer service, or dealership experience preferred
Skills
- Strong communication and phone etiquette skills
- Positive attitude with willingness to learn and grow
- Comfortable working with CRM Systems and basic computer programs
- Ability to read and comprehend rules, regulations, policies, and procedures.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Vision insurance
We offer competitive compensation, including benefits such as health insurance, paid time off, and opportunities for career growth.
Offers of employment will be contingent on successful criminal background check and driving record search.
Schedule
Job Type: Full-time
Shift: Day shift, on and off weekends