BDC Manager

Responsibilities

• Manage all incoming internet and phone leads.
• Ensure every customer receives a prompt, professional, and engaging response.
• Set and confirm high-quality sales appointments.
• Lead, coach, and develop the BDC team to achieve performance goals.
• Maintain CRM accuracy and ensure proper follow-up on every opportunity.
• Work closely with the sales management team to maximize appointment success.
• Develop processes that improve customer experience and increase showroom traffic.

Qualifications

• Previous automotive BDC experience preferred.
• Proven success managing internet and phone lead performance.
• Exceptional communication and phone skills.
• Strong leadership and coaching ability.
• Organized, accountable, and results-driven.
• Comfortable working with CRM systems and performance metrics.
• Positive attitude with a commitment to delivering outstanding customer service.

What We Offer

• Competitive salary plus performance-based bonuses.
• Health, dental, and vision insurance.
• 401(k).
• Paid time off.
• Employee discounts.
• Opportunities for advancement within a growing dealership.