BDC Customer Care Specialist

About the role

Serpentini Auto Group is seeking a Full-time BDC Customer Care Specialist to join their team. The ideal candidate should have excellent interpersonal and communication skills, along with the ability to educate customers on product and feature offerings. Responsibilities include responding to customer information requests, answering sales calls, setting appointments for in-store visits, and securing vehicles before visits.

Responsibilities

• Interact with customers to identify their individual needs and opportunities for new/used cars sales presentations
• Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
• Complete phone calls as assigned by the BDC Manager
• Act as a member of the BDC team, including cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
• Stay informed about new products, features, accessories, and their benefits to customers
• Attend product and sales training as requested by BDC
• Attend sales meetings
• Maintain a professional appearance

Qualifications

• Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Strong writing skills to write reports, business correspondence, procedure manuals, and advertising copy
• Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form

Benefits

• 401(k) plan
• Paid time off
• Opportunities for advancement
• Employee discounts

Pay

$38,000-$72,000 per year!

Schedule

One evening AND every other weekend required