Customer Care Specialist
Who we are
IHCS provides an Integrated Delivery System in the home setting, which includes DME, Respiratory, Home Health, and Home Infusion services. We have a network of Medicare and/or Medicaid Certified and Accredited providers to meet the needs of our patients 24/7. We operate with the sole intent of providing the highest quality in-home care services that improve and enhance the daily living for our patients, where our patients are #1. Our delivery model is trusted by national Managed Care Organizations (MCOs), physicians, and patients, and we have over two decades of expertise as the market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services. We currently serve over 2 million lives throughout the nation and the Commonwealth of Puerto Rico.
What You Will Be Doing
The Customer Care Specialist plays a critical role in coordinating healthcare services, ensuring timely delivery of approved services and items for patients. This multi-faceted position involves daily interactions with patients, healthcare providers, home health agencies, durable medical equipment (DME) providers, and health plans. The specialist serves as a key liaison, facilitating smooth transitions of care while maintaining compliance with regulatory requirements. Success in this role requires excellent communication, problem-solving, and organizational skills to enhance service delivery and patient satisfaction.
What Will You Need To Succeed
- Associates degree OR equivalent experience
- High school diploma or equivalent required; associate or bachelor’s degree in healthcare administration or a related field preferred
- 1–3 years of experience in customer service, healthcare coordination, or referral management
- Experience working with health plans, home health agencies, or DME providers is a plus
- Strong verbal and written communication skills
- Excellent problem-solving and conflict-resolution abilities
- Able to multitask in a fast-paced environment while maintaining attention to detail
- Proficiency in Microsoft Office Suite products (Word, Excel)
- Knowledge of HIPAA, CMS, and healthcare regulatory requirements