BDC - Customer Care Associate
Responsibilities
- Handle incoming phone calls, emails, and chat inquiries from potential and existing customers with professionalism and efficiency
- Schedule appointments for customers with our sales team and ensure the necessary information is documented accurately
- Follow up with customers to ensure their needs are met and ensure customer satisfaction
- Update customer information in our database and maintain accurate records of customer interactions
- Collaborate with other departments to ensure seamless customer service experience
Requirements
- Excellent verbal and written communication skills
- Able to multitask and work in a fast-paced environment
- Proficient in computer skills, including Microsoft Office and customer relationship management (CRM) software
- Strong attention to detail and ability to accurately document information
- Previous experience in customer service or call center environment preferred
- Automotive industry knowledge is a plus
Benefits
- Medical, Dental, Vision Insurance
- Life Insurance and AD&D
- 401k
- Critical Illness Insurance
- Accident Insurance
- Short and Long Term Disability
Pay
We offer a competitive salary commensurate with experience.
Schedule
We operate on a flexible schedule to accommodate your needs.
Qualifications
High school diploma or equivalent required. Bachelor's degree in business administration, marketing, or a related field preferred.
Skills
Strong interpersonal and communication skills, ability to work independently and as part of a team, proficiency in CRM software, and familiarity with the automotive industry.
Company Information
Feldman All American is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.