BDC Associate - Call Center-Customer Service

Sunset Automotive Group has an immediate opening for a motivated team member in our fast-growing, established Business Development Center. In this position, you will respond to customers who contact us for information about purchasing a vehicle via phone, email, or online chat, and make outgoing calls and emails to set appointments for our sales team.

Responsibilities

• Monitor and follow up with potential customer leads received via internet, phone, and dealership visits
• Maintain relationships with former customers
• Contact and monitor internet inquiries
• Determine each customer's vehicle needs through active listening
• Learn, understand, and follow call and email scripts
• Set, confirm, and follow up on appointments
• Perform customer surveys
• Other duties as required (bilingual candidates also needed)

Requirements

• Previous success in a BDC Center or related position (e.g., Call Center, Inside Sales, Customer Service, Marketing, Lead Conversion)
• Proven track record in a BDC center or call center
• Excellent customer service and communication skills
• Ability to establish rapport and build relationships to ensure repeat customers
• Strong multi-tasking and organization skills
• Basic computer proficiency
• Verifiable work history
• Professional appearance and demeanor
• Strong English skills

Skills

• Pleasant personality and experience working with customers over the phone
• Team player with ability to multi-task
• Enthusiasm for working in a fast-paced environment

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Short- and long-term disability coverage
• Life insurance
• Paid time off available after 6 months
• Company-paid training
• Employee discounts
• Opportunities for learning and advancement

Compensation includes a strong base pay plus commission, offering stability with excellent earning potential.