BCT - Full Time Over 60

Qualifications

• Proven track record of STRIVE values: Service, Tenacity, Responsibility, Integrity, Versatility, Entrepreneurship
• Amazing combination of nimble thinking, high energy, passion and persistence
• Strong desire to be helpful and take ownership to resolve customer situations
• Empathetic and active listening
• Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar
• Positive outlook and enthusiastic attitude
• Conscientious team player
• Driven by delivering results
• Professional demeanor, put together
• Dependable and consistent, history of good attendance
• Naturally curious with an aptitude for learning and understanding quickly
• Ability to multitask by reading, typing, and navigating through applications while speaking with customers
• Prior customer service/troubleshooting experience preferred
• BILINGUAL (Fully Fluent in English and Spanish or Creole)

Responsibilities

• Communicate with customers in a proactive and professional manner
• Respond to questions and provide information while exceeding customer expectations
• De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs
• Identify root cause of inquiries by asking probing questions to determine the best solution
• Maintain required product knowledge to deliver best in class service