BCBS Biller

About the Role

This role offers the opportunity to support healthcare organizations by ensuring accurate, timely, and effective resolution of complex billing matters. You will investigate customer billing concerns, analyze account information, and provide solutions that improve financial operations and customer experiences. Working as part of a collaborative remote team, you will help strengthen the connection between healthcare providers, patients, and communities.

The position requires strong analytical skills, attention to detail, and the ability to communicate clearly while managing sensitive billing issues. You will contribute to operational excellence by resolving disputes, negotiating solutions, and maintaining accurate documentation. This is an opportunity for a detail-oriented professional who enjoys problem-solving and making a measurable impact in healthcare support services.

Responsibilities

• Investigate, analyze, and resolve consumer and commercial billing issues, disputes, and complaints.
• Review account information and billing details to identify discrepancies and determine appropriate resolutions.
• Develop and present solution options that address customer concerns effectively.
• Negotiate billing settlements and authorize account adjustments within established guidelines.
• Document all investigations, resolutions, communications, and account updates accurately.
• Prepare reports and maintain records related to billing activities and customer interactions.
• Identify trends in billing challenges and contribute recommendations for process improvements.
• Provide professional and timely communication with customers regarding billing outcomes.
• Collaborate with internal teams to ensure accurate handling of complex billing matters.

Requirements

• Experience with billing operations, account management, healthcare revenue cycle processes, or related fields.
• Strong analytical and problem-solving skills with the ability to investigate complex issues.
• Excellent written and verbal communication skills.
• Ability to negotiate solutions while maintaining positive customer relationships.
• Strong attention to detail and accuracy when reviewing account information.
• Ability to organize, prioritize, and manage multiple tasks effectively.
• Experience documenting customer interactions and maintaining detailed records.
• Comfortable working independently while collaborating with a remote team.
• Ability to learn and navigate billing systems and healthcare-related software platforms.

Benefits

• Full-time remote position within the United States.
• Opportunity to contribute to healthcare solutions that support providers and communities.
• Collaborative remote work environment focused on innovation and continuous improvement.
• Competitive compensation package.
• Healthcare, financial, and wellness benefits (where applicable).
• Opportunities for professional growth and skill development.
• Supportive team culture focused on meaningful work and operational excellence.