Bay Club Associate

About the role

The Operations Associate contributes to the success of the overall operation by assisting in various roles within the club. This position enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Club.

Responsibilities

• Greet members and guests upon arrival to the Club.
• Check members in by verifying their membership.
• Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest fees.
• Book appointments, program, and class reservations for members and guests.
• Provide information regarding Club programming and facilities.
• Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business.
• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response.
• Provide membership sales team with guest/prospect lead contact information.
• Operate cash register, process payments, manage/handle cash and balance cash drawer each shift, perform opening and/or closing duties, as required.
• Answer and transfer phone calls.
• Create and serve food and beverage items, promote daily specials, encourage upgrades to each order, operate cash register, process payments through cash or credit card handling and/or member account charges, perform café opening and/or closing duties, as required.
• Maintain a clean, safe work environment according to State and Local food safety standards.
• Communicate and book appointments for programs and events.
• Offer seating, make members/guests comfortable and provide a tour of pool deck amenities.
• Assist with maintaining refreshment stations: refill water, stock supplies and keep area clean.
• Offer towels as needed, assist with towel operation.
• Greet members and guests upon arrival to the Pool Area, act as a Host in the designated area or event space, work with the F&B team to offer food and drinks from designated food outlets (act as server, place orders, delivery refreshments, ring in tickets on register, provide support to kitchen, set up and breakdown of event space, clean-up).
• Perform any opening and/or closing duties, as required.
• Cleanliness: assist in maintaining the cleanliness and stock levels throughout the Club, detail cleaning and preventive maintenance responsibility such as re-stocking towel shelves, empty and wipe down trash cans, disinfect and clean toilets and showers, clean vanity mirrors and top lights, vacuum carpets, mop floors regularly, and dry mop wet areas, restock vanity supplies and replenish inventory and janitorial products.
• Assist with laundry functions that include collecting, washing, drying, and folding towels.
• Communicate timely and follow up, as appropriate.
• Participate in required events, programs, meetings, and trainings.

Qualifications

• At least one year experience in the hospitality industry or related service position preferred.
• Food Safety certified (if applicable).
• Policies and Regulations -- Knowledge of company policies.
• Written Comprehension and Expression -- Ability to read, understand and communicate information and ideas in writing so others will understand.
• Oral Comprehension and Expression -- Ability to understand and communicate so others can understand ideas and information.
• Computer -- Ability to utilize club software program and email communication software, such as Microsoft Outlook.
• Skills & Knowledge: Professional, friendly manner and excellent customer service attitude and abilities. Strong verbal communication and conflict resolution skills. Enthusiastic, responsible, and dependable team player. Self-motivated, takes initiative, anticipates the needs of others and willing to acquire new skills. Well organized and detail oriented. CPR certified.

Physical Requirements

• Regularly stand for extended periods.
• Use hands and fingers, handle or feel.
• Reach with hands and arms.
• Talk and hear.
• Frequently lift and/or move up to 50 pounds.
• Occasionally stoop, kneel, crouch, or crawl.
• Adjust focus.
• Work in a noisy environment.