Bay Club Associate

About the role

The Operations Associate contributes to the success of the overall operation by assisting in various roles within the club. This position enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Club.

Responsibilities

• Greet members and guests upon arrival to the Club.
• Check members in by verifying their membership.
• Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest fees.
• Book appointments, program, and class reservations for members and guests.
• Provide information regarding Club programming and facilities.
• Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business.
• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response.
• Provide membership sales team with guest/prospect lead contact information.
• Operate cash register, process payments, manage/handle cash and balance cash drawer each shift, perform opening and/or closing duties, as required.
• Answer and transfer phone calls.
• Create and serve food and beverage items, promote daily specials, encourage upgrades, operate cash register, process payments through cash or credit card handling and/or member account charges, perform café opening and/or closing duties, as required.
• Maintain a clean, safe work environment according to State and Local food safety standards.
• Assist in maintaining the cleanliness and stock levels throughout the Club, including Sports Desk, Locker Rooms, Lobby, Fitness Areas, Pool Deck, and surrounding areas.
• Communicate and book appointments for programs and events, provide information regarding Club programming and facilities updates, assist with maintaining refreshment stations, refill water, stock supplies and keep area clean, provide towels as needed, assist with towel operation, greet members and guests upon arrival to the Pool Area, act as a Host in the designated area or event space, work with the F&B team to offer food and drinks from designated food outlets, offer seating, make members/guests comfortable and provide a tour of pool deck amenities, communicate and book appointments for programs and events, provide information regarding Club programming and facilities updates, assist with maintaining refreshment stations, refill water, stock supplies and keep area clean, provide towels as needed, assist with towel operation, greet members and guests upon arrival to the Pool Area, act as a Host in the designated area or event space, work with the F&B team to offer food and drinks from designated food outlets, offer seating, make members/guests comfortable and provide a tour of pool deck amenities, communicate and book appointments for programs and events, provide information regarding Club programming and facilities updates, assist with maintaining refreshment stations, refill water, stock supplies and keep area clean, provide towels as needed, assist with towel operation, greet members and guests upon arrival to the Pool Area, act as a Host in the designated area or event space, work with the F&B team to offer food and drinks from designated food outlets, offer seating, make members/guests comfortable and provide a tour of pool deck amenities, communicate and book appointments for programs and events, provide information regarding Club programming and facilities updates, assist with maintaining refreshment stations, refill water, stock supplies and keep area clean, provide towels as needed, assist with towel operation, greet members and guests upon arrival to the Pool Area, act as a Host in the designated area or event space, work with the F&B team to offer food and drinks from designated food outlets, offer seating, make members/guests comfortable and provide a tour of pool deck amenities, communicate and book appointments for programs and events, provide information regarding Club programming and facilities updates, assist with maintaining refreshment stations, refill water, stock supplies and keep area clean, provide towels as needed, assist with towel operation, greet members and guests upon arrival to the Pool Area, act as a Host in the designated area or event space, work with the F&B team to offer food and drinks from designated food outlets, offer seating, make members/guests comfortable and provide a tour of pool deck amenities, communicate and book appointments for programs and events, provide information regarding Club programming and facilities updates, assist with maintaining refreshment stations, refill water, stock supplies and keep area clean, provide towels as needed, assist with towel operation, greet members and guests upon arrival to the Pool Area, act as a Host in the designated area or event space, work with the F&B team to offer food and drinks from designated food outlets, offer seating, make members/guests comfortable and provide a tour of pool deck amenities, communicate and book appointments for programs and events, provide information regarding Club programming and facilities updates, assist with maintaining refreshment stations, refill water, stock supplies and keep area clean, provide towels as needed, assist with towel operation, greet members and guests upon arrival to the Pool Area, act as a Host in the designated area or event space, work with the F&B team to offer food and drinks from designated food outlets, offer seating, make members/guests comfortable and provide a tour of pool deck amenities, communicate and book appointments for programs and events, provide information regarding Club programming and facilities updates, assist with maintaining refreshment stations, refill water, stock supplies and keep area clean, provide towels as needed, assist with towel operation, greet members and guests upon arrival to the Pool Area, act as a Host in the designated area or event space, work with the F&B team to offer food and drinks from designated food outlets, offer seating, make members/guests comfortable and provide a tour of pool deck amenities, communicate and book appointments for programs and events, provide information regarding Club programming and facilities updates, assist with maintaining refreshment stations, refill water, stock supplies and keep area clean, provide towels as needed, assist with towel operation, greet members and guests upon arrival to the Pool Area, act as a Host in the designated area or event space, work with the F&B team to offer food and drinks from designated food outlets, offer seating, make members/guests comfortable and provide a tour of pool deck amenities, communicate and book appointments for programs and events, provide information regarding Club programming and facilities updates, assist with maintaining refreshment stations, refill water, stock supplies and keep area clean, provide towels as needed, assist with towel operation, greet members and guests upon arrival to the Pool Area, act as a Host in the designated area or event space, work with the F&B team to offer food and drinks from designated food outlets, offer seating, make members/guests comfortable and provide a tour of pool deck amenities, communicate and book appointments for programs and events, provide information regarding Club programming and facilities updates, assist with maintaining refreshment stations, refill water, stock supplies and keep area clean, provide towels as needed, assist with towel operation, greet members and guests upon arrival to the Pool Area, act as a Host in the designated area or event space, work with the F&B team to offer food and drinks from designated food outlets, offer seating, make members/guests comfortable and provide a tour of pool deck amenities, communicate and book appointments for programs and events, provide information regarding Club programming and facilities updates, assist with maintaining refreshment stations, refill water, stock supplies and keep area clean, provide towels as needed, assist with towel operation, greet members and guests upon arrival to the Pool Area, act as a Host in the designated area or event space, work with the F&B team to offer food and drinks from designated food outlets, offer seating, make members/guests comfortable and provide a tour of pool deck amenities, communicate and book appointments for programs and events, provide information regarding Club programming and facilities updates, assist with maintaining refreshment stations, refill water, stock supplies and keep area clean, provide towels as needed, assist with towel operation, greet members and guests upon arrival to the Pool Area, act as a Host in the designated area or event space, work with the F&B team to offer food and drinks from designated food outlets, offer seating, make members/guests comfortable and provide a tour of pool deck amenities, communicate and book appointments for programs and events, provide information regarding Club programming and facilities updates, assist with maintaining refreshment stations, refill water, stock supplies and keep area clean, provide towels as needed, assist with towel operation, greet members and guests upon arrival to the Pool Area, act as a Host in the designated area or event space, work with the F&B team to offer food and drinks from designated food outlets, offer seating, make members/guests comfortable and provide a tour of pool deck amenities, communicate and book appointments for programs and events, provide information regarding Club programming and facilities updates, assist with maintaining refreshment stations, refill water, stock supplies and keep area clean, provide towels as needed, assist with towel operation, greet members and guests upon arrival to the Pool Area, act as a Host in the designated area or event space, work with the F&B team to offer food and drinks from designated food outlets, offer seating, make members/guests comfortable and provide a tour of pool deck amenities, communicate and book appointments for programs and events, provide information regarding Club programming and facilities updates, assist with maintaining refreshment stations, refill water, stock supplies and keep area clean, provide towels as needed, assist with towel operation, greet members and guests upon arrival to the Pool Area, act as a Host in the designated area or event space, work with the F&B team to offer food and drinks from designated food outlets, offer seating, make members/guests comfortable and provide a tour of pool deck amenities, communicate and book appointments for programs and events, provide information regarding Club programming and facilities updates, assist with maintaining refreshment stations, refill water, stock supplies and keep area clean, provide towels as needed, assist with towel operation, greet members and guests upon arrival to the Pool Area, act as a Host in the designated area or event space, work with the F&B team to offer food and drinks from designated food outlets, offer seating, make members/guests comfortable and provide a tour of pool deck amenities, communicate and book appointments for programs and events, provide information regarding Club programming and facilities updates, assist with maintaining refreshment stations, refill water, stock supplies and keep area clean, provide towels as needed, assist with towel operation, greet members and guests upon arrival to the Pool Area, act as a Host in the designated area or event space, work with the F&B team to offer food and drinks from designated food outlets, offer seating, make members/guests comfortable and provide a tour of pool deck amenities, communicate and book appointments for programs and events, provide information regarding Club programming and facilities updates, assist with maintaining refreshment stations, refill water, stock supplies and keep area clean, provide towels as needed, assist with towel operation, greet members and guests upon arrival to the Pool Area, act as a Host in the designated area or event space, work with the F&B team to offer food and drinks from designated food outlets, offer seating, make members/guests comfortable and provide a tour of pool deck amenities, communicate and book appointments for programs and events, provide information regarding Club programming and facilities updates, assist with maintaining refreshment stations, refill water, stock supplies and keep area clean, provide towels as needed, assist with towel operation, greet members and guests upon arrival to the Pool Area, act as a Host in the designated area or event space, work with the F&B team to offer food and drinks from designated food outlets, offer seating, make members/guests comfortable and provide a tour of pool deck amenities, communicate and book appointments for programs and events, provide information regarding Club programming and facilities updates, assist with maintaining refreshment stations, refill water, stock supplies and keep area clean, provide towels as needed, assist with towel operation, greet members and guests upon arrival to the Pool Area, act as a Host in the designated area or event space, work with the F&B team to offer food and drinks from designated food outlets, offer seating, make members/guests comfortable and provide a tour of pool deck amenities, communicate and book appointments for programs and events, provide information regarding Club programming and facilities updates, assist with maintaining refreshment stations, refill water, stock supplies and keep area clean, provide towels as needed, assist with towel operation, greet members and guests upon arrival to the Pool Area, act as a Host in the designated area or event space, work with the F&B team to offer food and drinks from designated food outlets, offer seating, make members/guests comfortable and provide a tour of pool deck amenities, communicate and book appointments for programs and events, provide information regarding Club programming and facilities updates, assist