Battery Specialist I - Chicago

About the role

A Battery Specialist at Vertiv is responsible for startups, certifications, preventative maintenance and scheduled maintenance for battery systems. They are required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The BS is also required to maintain continuous communication with CRC, Area/District Offices, and direct manager.

Responsibilities

• Communicate with National Technical Support on issues
• Perform a number of work related tasks
• Establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate
• Maintain continuous communication with CRC, Area/District Offices, and direct manager
• Operate in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines – “14 hours rule”
• Report all work related accidents or injuries within 24 hours to the appropriate personnel
• Provide accurate and timely reporting according to company guidelines
• Time cards, expense reports, mileage reports, ticket closure, forms et al.
• Maintain individual inventory in accordance with company policy
• Provide estimated time of arrival to the Customer Response Center where applicable
• Maintain company property according to company policies
• Provide estimated time of arrival to the customer for where applicable
• Strive to provide all customers a “first time fix” for their equipment
• Maintain customer satisfaction rates according to company guidelines
• Attend Customer Meetings as required
• Maximize productivity by combining service opportunities
• Complete all work in an efficient and timely manner
• Capable of making technical and commercial decisions under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate according to company guidelines
• Adhere to company dress code and safety regulations
• Meet or exceed on-site response time requirements for each customer
• Understand and comply with company startup/escalation processes and procedures
• Maintain proper and adequate level of internal communications
• Managers, co-workers, Support Services, electronic communications, et al.

Requirements

• Excellent working knowledge of electricity and the electro-chemical theory of batteries
• Strong Mechanical aptitude
• Equivalent industry experience
• Interpersonal Skills
• Professional
• Reliable
• Team Player
• Must be able to read and interpret electrical line diagrams and blueprints
• Working knowledge of OHM’s law and electronic theory
• Technical skills
• Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions
• Elementary fix/repair techniques based on directed supervision
• Capable of completing tasks and return unit to full operating conditions based upon directed supervision
• Strong skill sets: Communication skills, Customer service skills, Troubleshooting skills, Safety procedures, Organizational and planning skills, Computer skills, Mechanical aptitude

Qualifications

• Travel is required
• Flexible schedules (weekends, evenings, and holidays)
• Valid driver’s license

Skills & Abilities

• Experience (one or more of the following): Excellent working knowledge of electricity and the electro-chemical theory of batteries, Strong Mechanical aptitude, Equivalent industry experience, Interpersonal Skills, Professional, Reliable, Team Player, Must be able to read and interpret electrical line diagrams and blueprints, Working knowledge of OHM’s law and electronic theory, Technical skills, Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions, Elementary fix/repair techniques based on directed supervision, Capable of completing tasks and return unit to full operating conditions based upon directed supervision, Strong skill sets: Communication skills, Customer service skills, Troubleshooting skills, Safety procedures, Organizational and planning skills, Computer skills, Mechanical aptitude

Benefits

Competitive benefits include: Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & more

Pay

The anticipated salary range for this role in the Illinois locality is between $53,559 to $66,972 per year (based on a 40-hour work week)—salary ranges for other geographic localities may vary.

Schedule

Travel is required