Battery Charger Field Technician

About the role

The Field Technician, Motive Power, is responsible for inspecting, maintaining, and repairing motive power equipment. This position conducts basic troubleshooting, field and shop repairs, and responds to customer needs. This position reports to the Regional Service Manager and does not have any direct reports.

Responsibilities

• Perform routine preventative maintenance.
• Troubleshoot battery and charger systems.
• Respond to client needs in a timely manner, while applying great customer service behaviors.
• Complete all work orders and customer facing documentation while adhering to Concentric SOP expectations.
• Work safely and follow all safety requirements.
• Work independently or with a team in a professional manner.

Requirements

• A high school diploma or GED.
• A valid driver’s license.
• Working knowledge of basic AC and DC electrical/electronic theory.
• Strong communication, problem solving, and analytical skills.
• Ability to organize work and work independently, with limited supervision.
• Ability to work with individuals from diverse backgrounds and with diverse needs.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Ability to work collaboratively with other departments toward the greater good of the organization.
• Willingness to work occasional overtime.

Key Performance Measurements

• A score card reflecting performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.

Benefits

• Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!
• Three medical plan options with employer premium contribution that start on day one.
• Employee paid dental and vision insurance that starts on day one.
• Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
• Medical and dependent care Flexible Spending Accounts (FSA) available.
• Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one.
• Company 401K plan with 100% match on the first 4% of employee contributions.
• 8 paid holidays.
• Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually.
• We offer employee paid accident, critical illness, and hospital indemnity insurance.
• We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts.
• Training and mentoring – Learn from our experts in the industry.
• Advancement opportunities.

Physical Demands

• Regularly required to wear approved Personal Protective Equipment (PPE), carry tools; use hands to maneuver, handle, or feel; and talk or hear.
• Frequently required to walk and reach with hands and arms.
• Sometimes required to stand and stoop, kneel, crouch, or crawl.
• Occasionally required to lift and/or move up to 100 pounds.
• Specific vision abilities required by this job include close vision and ability to adjust focus.
• Maintain a high level of self-awareness about their surroundings due to conditions existing in the work environment.

Work Environment

• The work is performed in various locations, including customer sites, Concentric facilities, and often includes co-workers working side-by-side.
• Exposure to live electrical components is common in many of these work environments.
• The noise level in the work environment is moderate.