Bath + Kitchen Showroom Sales Consultant

Sales

• Achieve sales targets by delivering remarkable service and consistently following the sales process: qualify, quote, overcome obstacles, close the sale and follow up post-sale.
• Achieve gross product targets by qualifying customers to understand their business needs and utilize appropriate pricing rate cards.
• Grow customer base within company targets, Average Monthly Active Accounts.
• Monitor current sales trends and product performance results, utilizing company reports to analyze trends and develop plans to qualify and engage new customers.
• Enthusiastically promote all categories we display, including but not limited to: appliances, plumbing and outdoor grilling.
• Provide solutions based on customer needs; delight by offering solutions they may not have considered leveraging market trends, new product information, and design-based thinking.
• Develop strong relationships with designers, small custom builders, and high-end remodelers by understanding their business model/needs and applying our unique value proposition.
• Prepare error-free quotes and spec/picture books within 1 business day of customer meeting or interaction. Communicate with customer if expectation cannot be met and provide updated timeline.
• Follow up post-quote within customer expectations in order to identify potential obstacles in earning the business.
• Convert quote to order and procure products following our standard operating procedures for sales orders, including cash handling.
• Continually enhance sales skills and product knowledge in order to remain relevant and viewed as best in industry.
• Attend showroom functions, CEUs, and events as means to acquire leads.

Customer Focus

• Develop and sustain sales relationships within the remodel/new custom build eco-system by networking and influencing key decision makers to attain sale and create new accounts.
• Mine showroom floor for new leads, utilizing end user contacts and proactively developing relationships.
• Develop an effective and productive working relationship with Showroom Support, and Network Development Representatives.

Communication

• Respond with urgency and within 1 business day.
• Attend daily huddles with manager and monthly touch bases.
• Communicate daily to support function on backorder concerns and task to be completed by the Showroom Consultant Support.
• Readily share ideas, trends, and customer feedback in positive manner to improve upon current processes.
• Share market and competitor information with all applicable channels within the organization and establishes relationships and working partnerships with all levels.

Administrative

• Maintain the highest ethical standards consistent with good judgement, company policy and objectives.
• Aid with credit and collections of accounts receivable as needed.
• Monitor daily and manage calling & trouble queues and past due orders report on a timely basis in accordance with company policy.
• Track weekly sales progress and complete assigned training.