Baseball Operations Manager

Responsibilities

• Assist in the coordination of all tournament logistics, including planning, scheduling, and ensuring the smooth execution of baseball tournaments.
• Collaborate with various departments to optimize ranch operations and enhance the overall guest experience.
• Monitor and track tournament progress by inputting game scores, updating standings, and communicating real-time information regarding game delays, cancellations, or changes to coaches and participants.
• Act as a point of contact for coaches, teams, and participants, ensuring all aspects of the tournament meet Rocker B Ranch’s standard of excellence and creating a positive, seamless experience.
• Tournament Coordination:
• Draft, adjust, and maintain staff schedules to ensure adequate coverage for all tournament activities.
• Manage team registrations, ensuring all participant information is accurate and up to date.
• Oversee tournament timelines and ensure games are running according to schedule, addressing any delays or issues that may arise.
• Infrastructure & Facilities Support:
• Work with the General Manager to provide and build out periodic updates on the status of active facility and construction initiatives.
• Aid the GM in building and maintaining an annual repairs and maintenance plan tied to seasonality and asset condition.
• Assist in procurement by coordinating vendor bids and organizing documentation and timelines.
• Communication & Customer Service:
• Facilitate clear and consistent communication with participants, coaches, and staff, ensuring everyone is informed of tournament updates and changes.
• Provide exceptional customer service, answering questions and resolving issues related to the tournament.
• Ensure a smooth and efficient flow of all tournament-related activities, making sure all aspects of the event are in line with Rocker B Ranch’s mission of providing a world-class experience for athletes and their families.

Requirements

• Previous experience in sports operations, event planning, or tournament management, preferably in a baseball/softball environment.
• Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
• The ability to collaborate with teams, coaches, and other business departments to ensure smooth operations.
• The ability to perform administrative duties pre, during, and post-tournament play.
• The ability to work flexible hours, including weekends and evenings, to accommodate tournament schedules.

Qualifications

• Passion for sports operations and a commitment to delivering exceptional tournament experiences.
• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Attention to detail and a proactive approach to problem-solving.