Bartender Spirit and Bower Full Time

About the Role

Kessler Hospitality’s portfolio of artistically inspired boutique hotels features unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties throughout Colorado, Georgia, Florida, North Carolina, and South Carolina, each hotel’s exquisite art, music, and cultural influences are intentionally approachable. As the founding member of Marriott’s Autograph Collection, Kessler Hospitality champions bold, original hotels designed with distinctive style and the Individualist traveler in mind.

Perched on the falls of the iconic Reedy River in the heart of Downtown Greenville, our AAA Four Diamond boutique lodge offers guests an intimate way to experience the area's natural wonders. From stunning views to a curated art collection, Grand Bohemian Lodge enlivens the senses and instills wonder with floor-to-ceiling windows, earth-inspired details, and beautiful balconies. Relax at our outdoor bar and restaurant, Between the Trees, or explore the onsite spa, art gallery, fitness center, and hiking trails.

Responsibilities

• Maintain a warm and friendly demeanor at all times, being attentive, helpful, and courteous to guests, managers, and fellow employees.
• Set up the bar according to hotel standards and ensure prompt and efficient guest service.
• Prepare beverages and cocktails following the hotel’s mixing and presentation standards.
• Serve guests’ beverage requirements in a friendly, courteous, and professional manner.
• Break down the bar after functions, storing liquor, supplies, and equipment according to hotel standards.
• Follow all state liquor laws and hotel policies, including safety rules and procedures for serving liquor responsibly.
• Know hotel services, facilities, fire exit locations, and fire extinguisher operations.
• Respond to guests’ problems, complaints, and accidents promptly.
• Keep the bar and service areas clean and tidy during service to ensure overall guest satisfaction.
• Attend all required hotel meetings and trainings.
• Maintain regular attendance in compliance with scheduling needs.
• Comply with Highgate Hotel Standards to encourage safe and efficient operations.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Handle problems proactively, including anticipating, preventing, and resolving issues.
• Understand and apply complex information from various sources to meet objectives.
• Cross-train in other hotel-related areas as needed.
• Maintain confidentiality of information and show initiative in anticipating guest or operational needs.
• Perform other duties as requested by management.

Qualifications

• High School diploma or equivalent; experience in a hotel or related field preferred.
• Flexible availability, including long hours when required.
• Medium work: Exerting up to 50 pounds of force occasionally and/or 20 pounds frequently (lifting, carrying, pushing, pulling).
• Ability to stand during entire shift.
• Strong verbal and written communication skills, with the ability to interact attentively and courteously with guests and employees at all levels.
• Effective listening skills to understand and clarify concerns raised by guests and employees.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.