Bartender Portsmouth Renaissance Hotel

Essential Job Functions

• Sets up a bar with supplies (fruit, garnishes, cocktail napkins, glassware, etc.) and product prior to opening to ensure a smooth flow of service.
• Ensures the correct display of products to enhance sales and showcase selection.
• Receives and prepares drink orders from guests and servers using standard pours and recipes; ensures accuracy of order
• Rings drink orders into register, collects money and makes correct change
• Provides immediate attention to all guests upon seating, is a good listener and takes genuine interest in enhancing guest relations
• Closes down bar, making sure inventory is locked and secure, bar cleaned and sanitized and supplies put away
• Affords assistance to servers with serving food and beverages when necessary
• Wears a big smile and makes guests feel welcomed and happy
• Informs guests of daily specials and chef's specialties
• Takes guests orders accurately and timely
• Places order with kitchen; informs cooks about special cooking instructions
• Serves beverages and meals according to standard operating procedure
• Performs quality check to ensure guest satisfaction
• Removes soiled places and glass ware according to standard operating procedure
• Suggests and serves dessert, coffee and after dinner drinks
• Verifies accuracy for prices, tips and other charges on all checks
• Handles cash and credit card charges according to standard operating procedure
• Clears and resets tables when the guests have left the restaurant.
• Keeps table, dining room and bus station areas clean at all times
• Advises supervisor of any complaints as soon as they occur
• Performs clean-up and closing duties as assigned by manager
• Attends pre-shift line-up as requested by the Supervisor or Service Director
• Reviews and turns in Z report with correct cash drop and credit card slips
• Performs any task asked by supervisor which is job or guest related

Legislation & Company Policy

• Reviews and turns in Z report with correct cash drop and credit card slips
• Performs any task asked by supervisor which is job or guest related
• Report to work in a neat and clean uniform. Well-groomed hair and personal hygiene are essential.
• All guests must be treated in a manner to ensure their complete satisfaction.
• Always strive to exceed guests’ expectations.
• Gain TIP certification within 3 months of acquiring the job.
• Check identification of guests to ensure guests are of legal age to consume alcoholic beverages.
• Refuse to serve beverages in a polite manner to guests who are not of legal age.
• Use judgment and reasoning to cope with difficult situations, such as preventing a guest from alcohol intoxication, dealing appropriately with an underage guest.
• If a guest is consuming alcoholic beverages, observe guests behavior, count the number of drinks served and if the server feels they should not drive, offer a taxi.
• Do not hesitate to ask a manager to intervene.
• Understand and actively support all company policies relevant to your role.