Bartender | Part-Time | KEMBA Live

About the Venue

KEMBA Live is the first indoor and outdoor concert venue in America. It features state-of-the-art lighting, acoustical systems, and an innovative, one-of-a-kind reversible stage. Entertaining over 275,000 people each year, the venue accommodates 2,200 guests for indoor events and 5,200 guests for outdoor events. Located in the heart of downtown Columbus' Arena District, KEMBA Live offers flexibility, versatility, and intimacy for concerts, sporting events, and private engagements.

Responsibilities

• Demonstrate ability to meet the company standard for excellence in the areas of guest service, interaction with co-workers, and uniform standards.
• Follow the bar pre-shift notes and bar menus and provide service as described.
• Serve alcoholic beverages following all proper procedures for serving alcoholic drinks, including state/federal regulations pertaining to the distribution of alcohol.
• Responsible for learning or having knowledge of various beer, wine varieties & spirits available and being able to learn to suggestively upsell products to guests.
• Pour drinks responsibly in accordance with company standards for serving size.
• Check the guest's ID in accordance with state/federal regulations to verify the minimum age requirement for the purchase of alcoholic beverages.
• Communicate a cut-off to a guest as required.
• Listening and responding to any customer requests or concerns.
• Bartenders are expected to de-escalate intoxicated guest situations, and if a guest becomes confrontational, belligerent, or uses extreme profanity, the bartender may contact management or security as required.
• Contact a management member if he/she is unable to resolve or make a decision beyond the scope of standard decision-making.
• Request additional product or restock product as required.
• Maintains a clean and sanitary work station at all times.
• Ensures bar equipment is clean & well maintained.
• Other duties as assigned, such as set-up and breakdown of bar equipment as required and assisting with organization of the cooler.
• Act professionally at all times around tour personnel.

Qualifications

• Six months or more experience bartending.
• Ability to prioritize tasks in a fast-paced environment.
• Ability to be self-directed while working in a team-oriented environment.
• Excellent interpersonal and communication skills.
• Ability to work a flexible schedule, including nights, weekends, and long hours.
• Bartending certifications preferred.