Bartender Lead

Overview

The Lead Bartender is responsible for leading a stellar guest experience and operational excellence of a Casa de Montecristo location, as part of a team that achieves high standards of results.

Responsibilities

• Lead a team of bartenders, servers and associates to provide a world-class guest experience in the bar, restaurant, smoking lounges and overall location through exemplary service and selling skills.
• Serve as a Casa de Montecristo brand ambassador.
• Build relationships with customers.
• Proactively and effectively communicate product features and benefits, as well as promotional information.
• Demonstrate a tenacious drive for results.
• Accountable for becoming a trusted, successful expert in the bar and consistently work as part of a team to exceed sales and KPI goals.
• Challenge and inspire others to achieve and execute sales driving initiatives.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assist in leading the complete operations of the store, including ordering, stock control and product maintenance.
• Perform all functions to effectively execute corporate initiatives in a timely, efficient and resource-wise manner.
• Train and delegate tasks appropriately.
• Follow all Casa de Montecristo policies and standard operating procedures (SOPs).
• Responsible for daily opening and closing activities within the location, including maintaining cash counts and till reconciliation.
• Accountable for leading a team of associates in compliance to state and local regulations.
• Maintain visual and cleanliness standards to support the brand image.
• Ensure a comfortable, responsible and safe environment.
• Other duties as assigned.

Qualifications

• Previous leadership experience in a bar, restaurant or other hospitality environment.
• POS and/or computer skills needed.
• Knowledge of wine, liquor and spirits.
• Bartender certification a plus (or required if applicable).
• Ability to work a flexible schedule (night, weekends, holidays).
• Exceptional interpersonal skills.
• Hands on team player with a strong work-ethic.
• Demonstrated flexibility and emotional intelligence to adapt to frequently changing business conditions with energy and accountability.
• Desire to develop oneself and others.
• Seeks and delivers constructive feedback.
• Maintain license and certifications as required by state.

Work Environment/Conditions

While performing the duties of this job, the employee is regularly exposed to smoke or airborne particles. The employee is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; use hands, reach with hands and arms; and talk or hear. The employee frequently is required to climb or balance and stoop, kneel or sit; the employee must frequently lift and/or move up to 35 pounds. Specific vision abilities required by this job include the ability to adjust focus.