Bartender - Food Court

Position Summary

The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for providing superior beverage service to Hard Rock Casino Bristol guests and cocktail servers while providing excellent guest relations. This position pays $10 an hour plus tips.

Essential Functions

• Create an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Takes customer drink orders. Properly greet each guest and provide outstanding customer service offering drink and food specials.
• Total bills, presents check, collects settlement, and processes payment. Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank.
• Be thoroughly familiar with all menu items, including ingredients and food allergens, and spirit/wine/beer lists in order to assist guests and answer questions accurately.
• Prepare cocktails according to recipes, using correct tools and glassware. Memorize ingredients and recipes for all Hard Rock brand specialty cocktails and prepare accordingly.
• Develop new cocktail recipes when directed by management, utilizing mixology skills to combine unique flavor profiles and presentation methods.
• Greet guests and help them select food and beverages by presenting the menus, offering cocktails and entrees, and answering food preparation questions.
• Serve food and beverages, ensuring timeliness, completeness, and accuracy. Serve meals to patrons according to established rules or etiquette, working in a casual dining setting.
• Process payments according to POS and cash handling procedures. Perform last call.
• Maintain bar inventory to determined par levels and communicate ordering needs to management staff.
• Maintain positive and professional communication with all staff. Communicate effectively and professionally with the culinary team to maximize guest satisfaction.
• Adhere to food and beverage policies and State Liquor Laws. Keeps station clean at all times. Promotes positive customer relations.
• Responsible for the receipt of monies and settlement of guest’s checks.

Education And /Or Experience Requirements

• Secondary school degree preferred and/or previous work experience in hospitality service for at least 2 years.
• Must have at least 1 year of high volume bartending experience.
• Must have and be able to demonstrate extensive beer, liquor, and wine knowledge.
• Must demonstrate knowledge concerning the history and composition of common ingredients, spirits, beer, and wines.
• Must have and be able to demonstrate spirit differentiation and drink preparation techniques.
• Excellent customer service skills, which must include a positive, friendly, and outgoing attitude.

Additional Requirements

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must have valid Food Handlers Card, Liquor License.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.