Bartender | City Cruises (The Spirit of Norfolk)

About the role

Hornblower Group is a global leader in experience and transportation, with a 100-year history and a portfolio of international offerings. The successful Bartender will mix high-quality beverages, provide prompt and consistent service, and be hospitable and cordial to guests and coworkers.

Responsibilities

• Provide exceptional hospitality to guests and coworkers as prescribed in Our RESPECT Service System.
• Accurately follow recipes for all beverages and have thorough knowledge of all beverage offerings and prices.
• Provide prompt and consistent bar service to guests and servers throughout the cruise.
• Set up and break down bar, stock and restock bar according to prescribed par specifications, and clean bar thoroughly in accordance with standard operating procedures.
• Maintain the cleanliness and safety of the bar and all common areas and service stations.
• Accurately charge guests for onboard purchases and enter orders into the point-of-sale system.
• Provide information to guests including beverage and food menu descriptions, entertainment options, cruise routes, and points of interest.

Requirements

• High School Diploma (or GED or High School Equivalence Certificate) required.
• At least one (1) year of previous bartending experience is required.
• Comprehensive knowledge of beverage recipes.
• Strong customer service, organization, and interpersonal skills.
• Maintain a high level of organization, be detail-oriented, and meet deadlines.
• Handle multiple tasks/projects at one time and establish effective working relationships.
• Working knowledge of computer skills, including proficiency with Microsoft Office Suites.

Qualifications

The ideal candidate will have excellent communication skills, be able to effectively understand and convey written and verbal information, and maintain uniform and personal grooming in compliance with appearance standards. Availability to work nights, weekends, and on all major holidays is required.