Bartender |City Cruises New York

About the Company

Hornblower Group is a global leader in experience and transportation with a 100-year history. The company’s portfolio includes water- and land-based experiences, ferry and transportation services, vessel maintenance, and logistics. City Experiences, its premier experience division, offers dining and sightseeing cruises, walking tours, and food tours. City Ferry operates high-speed passenger and vehicle ferries in the U.S. and Puerto Rico, serving over 10 million passengers annually. Subsidiaries include Hornblower Marine, Seaward Services, and Anchor Operating System, which provides reservation and ticketing services. Hornblower Group operates in over 10 countries, 50 U.S. cities, and serves more than 20 million guests annually, with headquarters in Orlando, Florida, and additional offices across the U.S., Canada, the U.K., and Ireland.

About the Role

The Bartender mixes high-quality beverages, delivers prompt and consistent service at guest and service bars, and ensures a hospitable and safe experience for guests and coworkers. The role requires in-depth knowledge of the vessel and skyline, adherence to the RESPECT Service System, and the ability to maintain bar operations efficiently.

Responsibilities

• Provide exceptional hospitality to guests and coworkers as outlined in the RESPECT Service System.
• Accurately follow recipes for all beverages and maintain thorough knowledge of offerings and prices.
• Deliver prompt and consistent bar service to guests and servers throughout the cruise.
• Set up and break down the bar, stocking and restocking according to par specifications and cleaning in compliance with standard operating procedures.
• Maintain cleanliness and safety of the bar, common areas, and service stations, including cleaning glasses, utensils, equipment, and work areas.
• Accurately process guest purchases using the point-of-sale system, collect payments, and return change.
• Provide guests with information on beverage and food menus, entertainment options, cruise routes, and points of interest.
• Perform additional assigned duties as required.

Requirements

• High School Diploma (or GED/High School Equivalence Certificate) required.
• At least one (1) year of previous bartending experience.
• Comprehensive knowledge of beverage recipes.
• Strong customer service, organization, and interpersonal skills.
• Ability to maintain high levels of organization, meet deadlines, and handle multiple tasks simultaneously.
• Effective communication skills, including listening, assessing situations, and suggesting solutions.
• Working knowledge of computer skills, including proficiency with Microsoft Office Suites.
• Ability to understand and convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Availability to work nights, weekends, and all major holidays.

About the RESPECT Service System

The RESPECT Service System embodies the company’s mission, vision, values, and operating principles. It drives a culture centered on respect, aiming to position Hornblower Group as a global leader in experiences and transportation.