Bartender

Position Overview

Bartenders work to serve curated beverages to guests. They will also assist in all aspects of FOH, including running food and drink, clearing tables, and greeting guests. All bartenders will exemplify our core values, connecting with guests in a professional manner to ensure excellence in service.

Core Duties & Responsibilities

• Greet guests warmly, genuinely, and with a smile & eye contact
• Provide an exceptional guest experience from the moment they walk in the door to the moment they leave
• Serve alcoholic beverages only to guests over 21 years of age. Check ID’s at every table, without exception.
• Get your manager involved with any questions
• Control the amount of alcohol served, so that guests do not become over-intoxicated
• Know and execute the service expectations outlined in the service manual
• Have a comprehensive knowledge of modern classic as well as popular cocktails; this includes but is not limited to cocktail specs & ingredients, brands, flavor profiles of each ingredient & the cocktail as a whole, and any possible allergens
• Set up bar station in a timely manner, working alongside coworkers to make sure that the mise en place is always set to standard & ready for a busy afternoon of service
• Maintain complete knowledge of products and specifications. This includes ingredients, descriptions, sourcing, brands, allergens, etc.
• Perform bar maintenance throughout the shift, including crumbing, keeping waters full, clearing & resetting serving ware etc.
• Maintain a comprehensive knowledge of our POS’ operation
• Know the table numbers and position numbers in all sections
• Communicate with hosts about how the bar is handling the flow of service
• Treat the Bar Lab with the respect it deserves, make sure it is clean and organized throughout the night
• Clean and polish glassware and silverware
• Ensure that mise trays are consistently stocked
• Use tact and good judgment when dealing with guest challenges and respond to patron needs with patience and courtesy
• Recognize an intoxicated patron and seek out management with any concerns about a patron that appears intoxicated
• Report all guest complaints to management immediately and follow our five steps for navigating guest complaints
• Catch up on all internal communication via Slack before your shift
• Achieve a positive attitude, a willingness to learn and be ready to contribute to the team’s overall goals
• Check in with any staff working in your respective space on arrival, see if you can help with anything before beginning your assigned duties
• Complete other duties as assigned by management
• Ask for help when you need it; asking for help is a sign of strength, not a sign of weakness

Additional Duties & Responsibilities

• Work with Head Bartender to continuously improve standard operating procedures
• Handle gift certificate transactions, fill out all pertinent documentation, and present to the guest
• Update knowledge and skills by participating in staff training opportunities
• Help to promote a safe and clean environment for co-workers, and guests. Maintain the ABK mantra.
• Focus on always continuing your education and into all facets of our operations, be it the Bar, Kitchen, and Service programs
• Achieve regular bar tests & quizzes, including a monthly Time Trial, that encourage personal & professional growth & development
• Aid in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them G&L's expectations, steps of service steps, and standards operating procedures
• Build relationships with regular guests; and maintain good relations with our neighborhood and industry community members
• Act in a professional manner and represent Close & Company / Gin & Luck graciously whether you are in house, traveling, or at another local establishment
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook

Physical Demands

• Seeing
• Hearing
• Speaking
• Reaching
• Frequently lifting to 25 pounds, occasionally lifting up to 50 pounds
• Sitting
• Standing
• For 4 to 8 hours
• Bending
• Moving intermittently during working hours

Required Qualifications

• Proven experience in a reputable establishment
• Excellent customer service skills, with the ability to create a welcoming and friendly atmosphere for customers
• Attention to detail and the ability to maintain consistency in beverage quality and presentation
• Outstanding communication skills with the ability to interact effectively with customers and team members
• Flexibility in working hours, including early mornings, evenings, weekends, and holidays; and time for All Staff meetings and tastings
• Patience and adaptability
• Self-motivated and a team player
• High ethics, hard worker, and a great sense of humor

Desired Qualifications

• 3-5 years of Bartender experience in a high-volume establishment
• Extensive knowledge of craft cocktailing, including a comprehensive understanding of various spirits, ingredients, and techniques
• Sufficient skills, knowledge and personality to provide a memorable experience for our patrons
• Demonstrate the Core Values of Gin & Luck: Curiosity, A.B.K., Pursuit of Excellence, and Contagious Joy

What We Offer

• $19.29/hour plus a point percentage of full house tip pool based on hours worked per shift
• Medical, dental, vision, 401k and life insurance are included in our benefits package for full-time/part-time employees