Barista Supervisor

Date posted: August 1, 2026 • Posting expires: September 5, 2026 • Location: Wilmette, IL

About the role

You will oversee the front-of-house bar program, ensuring the highest quality, consistent product standards and a professional, friendly, efficient work environment. The role involves preparing and serving coffee and tea beverages to company standards, training and developing baristas, managing weekly beverage orders, maintaining equipment, and continuously improving bar processes.

Responsibilities

• Work all front-of-house stations and maintain in-depth knowledge of all menus (bar, food, bakery).
• Greet customers with fast, friendly, personalized service; learn guests’ names, favorite drinks, and food items.
• Ensure the company’s brand is reflected by keeping the coffee bar clean, organized, and well-stocked.
• Prepare and serve coffee and tea beverages that adhere to company quality standards; ensure all baristas follow recipes and presentation standards.
• Maintain clean, presentable barista aprons and uniforms.
• Train and develop new barista hires; keep staff informed of events, changes, areas for improvement, and areas of excellence.
• Communicate drink LTO specials and bar-related changes to all front-of-house staff.
• Prepare baristas for LTO drink special releases and maintain up-to-date coffee knowledge to confidently inform customers.
• Manage weekly beverage orders with vendors, track sales and inventory pars, and adjust orders accordingly.
• Ensure all projects and responsibilities are completed in a timely, efficient manner.
• Maintain equipment by following operating procedures, troubleshooting breakdowns, performing preventive maintenance, and calling for repairs.
• Keep inventory of nitrogen gas tanks and smallware; communicate shortages to the General Manager.
• Study, evaluate, and redesign bar processes to improve quality; implement changes with the Coffee Director.
• Offer suggestions for improving and maintaining store and coffee bar appearance.
• Ensure adherence to all health and safety requirements.
• Pursue ongoing education in beverage-related aspects; attendance at coffee events outside work is highly encouraged.
• Demonstrate a proactive approach to problem-solving and staff management.

Requirements

• At least 2 years of experience in specialty coffee and the coffee industry.
• Excellent verbal and written communication skills.
• Flexible schedule.
• Able to teach latte art.
• Maintain a calm, mature, professional demeanor under pressure.
• Well-organized, detail-oriented, and eager to learn.
• Ability to lead, communicate, and train team members while modeling bar skills, customer service, and enthusiasm.
• Adapt easily to new procedures and confidently inform staff of changes.
• Valid Food Handlers Certification.
• Experience with manual espresso machines.

Pay

This position is paid hourly and includes tips.