Barista-Shelee's (7261)

About the role

This position is responsible for selling, preparing and serving food and beverage items to guests, while providing exceptional customer service. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members.

Responsibilities

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Deliver our Five Star Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards.
• This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
• Obtain food and beverage orders and process payments using point of sale device, including; cash, credit cards, comps, and discounts.
• Perform assigned cashier duties in accordance with Standard Operating Procedures Policies.
• Provide quality beverage items by adhering to all recipe and presentation standards, as well as guest modification.
• Responsible for preparing, cooking and serving various food items while adhering to recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products.
• Adhere to all equipment cleaning and maintenance care specifications.
• Stock and monitor station needs according to par level.
• Maintain a clean and well-organized work area.
• Ensure store front and seating area are clean, well-stocked, and presentable at all times.
• Comply with the additions of new food & beverage items on menu.
• Keep abreast of competitive changes including industry trends and local competitive set.
• Promote teamwork by assisting with training and sharing knowledge base with other Team Members in a respectful and encouraging manner.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time.

Qualifications

• High school diploma or equivalent highly preferred.
• Certification, Licenses And Any Additional Requirements:
  • Must pass periodic random drug screens.
  • Must be able to pass background suitability investigation.
  • Must obtain a Tribal Gaming License.
  • Must obtain all other applicable certifications and licenses.
  • Must provide proof of eligibility to work in the United States within 72 hours of employment.
• Physical Demands:
  • While performing the duties of this Job, the employee is regularly required to talk and hear.
  • The employee is frequently required to stand; walk and sit.
  • The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms.
  • They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl.
  • The employee must occasionally lift up to 20 pounds and/or push, pull up to 100 pounds.
  • The employee is occasionally required use repetitive movements to complete tasks.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods.
• Work Environment:
  • Multiple locations.
  • Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.
  • You must be available for emergency calls 24/7.
  • You must be available to work weekend and holidays.
  • Some enterprises are gaming facilities.
  • Some enterprises are not a smoke-free environment.
  • Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.
  • Indian Preference Act:
    • The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA: Tribal Members Other Native Americans All other ethnic groups.