Barista; Penn Dining Services

About the role

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023. Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities.

Responsibilities

• Represent the operation in a friendly, professional, courteous, and efficient manner.
• Set a positive tone for all customer interactions.
• Follow all customer service, cash handling, safety, sanitation, and quality assurance policies and procedures.
• Communicate with customers about the foods being served, including names, main ingredients, and basic preparation techniques.
• Maintain knowledge of unit information and policies.
• Enforce meal contract and entrance policies fairly and without prejudice.
• Promptly mitigate customer questions, problems, or potential conflicts due to misunderstandings under the guidance of unit leaders and management.
• Prepare ingredients and food items in a safe and sanitary manner.
• Display, decorate, garnish, serve, re-stock, and store ingredients and food items in a safe and sanitary manner.
• Clean and sanitize all work, preparation, and customer service areas.
• Clean and sanitize work tools and utensils using proper safety equipment, chemicals, sanitation procedures, and HACCP guidelines.
• Control proper portion sizes for all foods served using proper utensils and serving and slicing techniques.
• Communicate effectively with kitchen staff, management, and other employees regarding customer flow, food supplies, and service needs.
• Store, label, date, and promptly return all food and supplies before, during, and after service periods.
• Assist with the clean-up, sanitation, breakdown, and set-up of other areas as directed by supervisors and management.
• Attend all mandatory training opportunities.
• Successfully complete a minimum of seven days of training with the concept trainer.

Qualifications

• High School Diploma or GED is preferred and 1 to 2 years of experience or equivalent combination of education and experience.
• Recent experience in food service preferred.
• Demonstrated customer service skills.
• Ability to communicate and implement management direction.
• Ability to lift 10 - 25lbs.
• Willingness to work flexible hours, 7 day per week operation.
• Ability to follow and memorize multiple recipes.
• Ability to use coffee and other machines, cash register and to make all transaction on the register, credit card machines and gift card machines.
• Capacity to follow all cash handling policies and procedures once trained.

Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare.
• Tuition: Take advantage of Penn's exceptional tuition benefits.
• Retirement: Penn offers generous retirement plans to help you save for your future.
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year.
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility.
• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life.
• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities.
• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff.

Pay

The hourly rate for this position is $17.08. Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level.

Schedule

This is a 9-month per year position. The Barista role is considered University "essential" personnel and is expected to work when normal campus operations are suspended (e.g. inclement weather) or if there is an emergency impacting on-campus residents.