Barista II - Constant Grind

About the role

The incumbent in this position is responsible for all sales transactions, bussing tables, cleaning, sweeping, and mopping the surrounding tables and areas as well as retrieving any warehouse orders as needed, and assisting the Beverage Supervisor as needed.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; actively builds and retains guest relations and acts as a mentor to team members to provide superior guest service.
• Provides information on all aspects of Hard Rock services and facilities to guests.
• Quotes accurate waiting times and handles waiting guests in accordance with Hard Rock’s service standards.
• Responsible for the pickup, countdown, and return of cash bank from miscellaneous count.
• Maintains accurate cash balance and handles money in a secure manner according to established standards.
• Maintains dining room cleanliness including bussing tables and sweeping floor.
• Attends and participates in meetings, completing follow-up as assigned.
• Performs work regularly and predictably.
• Other duties as assigned.

Qualifications

• Knowledge and abilities typically acquired through two months of on-the-job training.
• Must obtain and maintain all licenses/certifications per Federal, State, and Gaming/Lottery regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.

Skills

• Excellent customer service skills.
• Basic mathematical skills.
• Ability to present an image of excitement, enthusiasm, and outgoing personality while projecting a professional appearance.
• Flexibility to work varying shifts and time schedules as needed.
• Ability to communicate effectively with all levels of employees and guests.
• Ability to restock needed materials and retrieve dropped items.
• Proficient use of a cash register.
• Ability to distinguish between different denominations of currency and make correct change.
• Ability to read ticket totals, total credit vouchers, and log checks.
• Ability to use machines and equipment including cash register system, credit card machines, and calculator.