Barista/Food Runner - Part-Time

The Omni Severin Hotel, a four-diamond property in downtown Indianapolis, blends historic grandeur with modern luxury and is steps from the city’s top attractions. Associates enjoy a supportive environment that fosters career growth and embodies “Hoosier Hospitality.”

About the role

Baristas deliver quick, efficient, and professional service to ensure guest satisfaction while restocking merchandise and maintaining a clean coffee bar.

Responsibilities

• Communicate effectively with guests and associates.
• Listen to, understand, and clarify concerns raised by coworkers and guests.
• Maintain professionalism in all situations.
• Work effectively in stressful, high-pressure environments.
• Adhere to proper uniform and grooming standards.
• Ensure lobby public areas are clean by coordinating with housekeeping.
• Assist with monthly inventory.
• Maintain a clean workspace throughout the shift.
• Follow proper procedures for accepting credit cards and checks.
• Maintain a cash bank and verify guest room numbers for room charges.
• Collaborate with other departments to meet guest needs.
• Adhere to proper food handling procedures.
• Demonstrate proper knowledge of equipment use and safety procedures.

Qualifications

• Minimum 1 year of customer service experience in food/beverage and/or retail.
• Previous coffee house and/or hotel experience preferred.
• Cash handling and face-to-face customer service experience required.
• Ability to accurately input information into MICROS.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with coworkers both within and outside your department.
• Ability to prioritize, organize, and follow up on guest requests in a fast-paced environment.
• TABC & Food Handler certification required.
• Ability to work a variety of shifts, including weekends, holidays, and evenings.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Frequent bending, reaching overhead, and twisting required.
• Ability to stand or walk for an extended period or for an entire work shift.