Barista

Major Tasks And Responsibilities

• Proactively and energetically engages guests in a manner consistent with the Museum’s commitment to delivering a world-class guest experience, and exceeds minimum guest service standards as set forth in Museum’s operating procedures.
• Maintains a clean and efficient workstation.
• Accurately processes transactions consistent with the Museum’s Finance and Cash Handling Policies.
• Monitors and appropriately responds to conditions impacting the guest experience – crowd control, wayfinding needs, safety/security matters, etc.
• Prepares all coffee and espresso beverage menu items in accordance with recipe standards in a timely and efficient manner.
• Performs all duties in accordance with Health Department standards.
• Properly labels all beverage items in accordance with Health Department standards.
• Cleans, sanitizes, organizes, and restocks all beverage related equipment as needed.
• Contributes to ensuring the highest quality food is served on a consistent basis while striving to achieve total guest satisfaction and a world-class guest experience.
• Aids in the operation of a clean, organized, and well-stocked Concessions area.
• Supports inventory control including managing inventory through proper rotation, efficient ordering, and inventory controls.
• Cleans, sanitizes, organizes, and restocks all beverage related equipment as needed.
• Consistently and accurately performs all related recordkeeping related to beverage preparation, sanitation, inventory, etc.
• Sales of non-food items such as souvenir photos, retail merchandise, etc.
• Maintains courteous, professional and friendly manner with fellow employees, volunteers and guests.
• Participates in fostering an organizational culture that values innovation, promotes inclusion, and inspires excellence in the work environment.
• Stays abreast of in-house exhibitions, educational programs, and related community events to keep staff and guests well informed.
• Courteously answers any questions and resolves guests’ issues.

Requirements

• Must be 21+ years of age.
• Must obtain and maintain all works cards (Food Handler’s, TAM, Sheriff’s Card).
• Outgoing and personable demeanor is required.
• Comfort with public speaking and guest engagement is required.
• Commitment to manifesting the Museum’s Core Values is required.
• Demonstrable knowledge of espresso drink preparation, recipes, and basic understanding of coffee.
• Demonstrated knowledge of proper food and beverage safety and sanitation procedures.
• Prior experience with POS systems and cash handling.
• Must be able to work a varied schedule including mornings, evenings, holidays and weekends.
• Must be able to reach, bend, stoop, and frequently lift up to 50 pounds.
• Must be able to work in a standing position for extended periods of time.
• Must have the dexterity and coordination to operate bar tools and equipment.
• Must be able to work in a variety of conditions such as hot, cold, wet, and noisy environments.
• Must be able to effectively traverse the Museum’s floors and outdoor areas.
• Passion for creating a world-class museum that is unrivaled in content and recognized for a truly outstanding guest experience.
• Enthusiasm for working in an organization where flexibility, teamwork, and good humor are absolute necessities.