Barista

Porter Hospitality, a progressive venture from the One Workplace family headquartered in Seattle, Washington, is expanding into California. We create thoughtful, human-centered spaces that foster meaningful relationships through collaborative design, working with leading global and local companies to transform environments that promote productivity and creativity. Driven by radical hospitality, we go beyond requirements to add sincerity and integrity to all our work. We are committed to developing empathetic leaders, diversifying talent, and increasing representation at every level while removing unnecessary barriers to employment and providing career growth opportunities.

About the role

As a Barista for Porter Hospitality in San Francisco, CA, you'll prepare and serve outstanding coffee beverages while educating customers about Onyx Coffee's distinctive flavor profiles and sustainable sourcing practices. You'll be the face of our café, creating memorable experiences for each customer.

Responsibilities

• Prepares and serves hot and cold beverages, such as coffee, blended coffee, and tea, customizing orders as requested.
• Describes product details to customers in partnership with Onyx Coffee.
• Receives and processes customer payments.
• Serves prepared baked goods including pastries.
• Ensures customer service stations are properly stocked with paper products or beverage preparation items.
• Cleans and sanitizes all equipment, utensils, dishes, and work areas.
• Cleans and sanitizes service and seating areas.
• Ensures proper functioning of freezers, refrigerators, and heating by routinely checking temperatures.
• Stocks supplies or retail products; may inventory, order, or receive products as directed.
• Accurately handles POS transactions and orders in a high-paced setting.
• Maintains a friendly and engaging attitude while interacting with customers and team members.
• Performs other related duties as assigned.

Requirements

• 1-2 years of experience in a customer-facing role, preferably within hospitality or food service.
• CA Food Handler’s Permit required.
• Must successfully complete training in food preparation, food service skills, and customer service procedures.
• Experience with POS systems such as Toast, Square, or Shopify is a plus.
• Experience working in both counter-service and full-service settings is a plus.
• Previous barista training or willingness to learn espresso and coffee preparation is preferred.

Skills

• Excellent oral and written communication and organizational skills.
• Excellent interpersonal skills with the ability to work as a team.
• Self-motivated with the ability to make decisions and exercise prudent judgment with minimal guidance.
• Knowledge of Microsoft Office programs and ability to learn in-house programs.
• Ability to follow all safe food handling procedures and sanitation practices.
• Good memory to manage multiple orders and recall frequent patrons' preferences.
• Ability to serve customers quickly, efficiently, and kindly.
• Flexibility to work nights and holidays as required by business needs.

Personal Competencies

• Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels.
• Relationship Management and Teamwork: Leverages interpersonal skills to establish rapport and develop relationships in a fast-paced, collaborative, and deadline-driven environment.
• Time Management: Ability to multi-task, manage time effectively, and take ownership of project deliverables.
• Communications & Problem Solving: Ability to remain optimistic and enthusiastic while creatively solving problems and conveying information to stakeholders.
• Empathy, Involvement & Support: Listens and responds with empathy, understands different perspectives, and encourages others.

Physical Demands & Work Environment

• Regularly required to talk or hear.
• Frequently required to use hands or fingers, handle or feel objects, tools, or controls.
• Occasionally required to stand, walk, sit, and reach with hands and arms.
• Must occasionally lift and/or move up to 15 pounds.
• Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.
• Noise level in the work environment is usually low to moderate.
• Regularly works with others face-to-face, over the phone, and via email in an office environment with moderate noise.
• Nature of work may require time spent outside the office; reliable transportation is required.
• Periodically works outside and may work around moving objects, dust, and dirt.

Pay

$23-25/hour + tips

Benefits

• 15 days of PTO
• 8 paid holidays
• Medical, dental, and vision insurance
• 401k with employer match
• Wellness app with reimbursement of up to $500/year
• Profit sharing