BARISTA

About the role

The Barista at Memphis Zoo makes and serves coffee/espresso drinks and related food and beverage items. Handles food according to HACCP guidelines and standards for quality food-service operations. Interacts with customers and other employees in a friendly, courteous manner.

Responsibilities

• Prepares espresso orders for customers and catering using standard measures and recipes.
• Enters orders accurately into POS device using cashless payment methods.
• Replenishes condiments, beverages and general supplies while maintaining cleanliness of service area.
• Ensures proper presentation, portion control and maintenance of proper serving temperatures; follows HACCP standards.
• Maintains sanitation and orderliness of all equipment, supplies and utensils.
• Ensures proper food preparation by using approved recipes and following prescribed production standards.
• Keeps display equipment clean and free of debris during meal service.
• Cleans equipment and workstation thoroughly before leaving the area for other assignments.
• Greets customers courteously and interacts in a manner to ensure customer satisfaction. Relays relevant concerns from customers to supervisors.
• Serves customers quickly and efficiently, and prevents delays in serving lines.
• Demonstrates a complete understanding of daily menu items and accurately explains them to customers.
• Serves as an advocate of selling techniques to the customer by establishing good communication and assisting in the buying decision-making process.
• Ensures all display foods are merchandised attractively per standards. Serves food neatly and attractively per standard.
• Maintains appropriate certifications and follows all laws and internal policies on the handling, service, and sales of alcoholic beverages.
• Performs other duties as assigned.

Pay

$12.00 to $12.50

Benefits

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program