Barista

About the role

The Barista plays an integral part in creating a genuine moment of connection with the customer by discovering and responding to customer needs through clear and pleasant communication.

Responsibilities

• Make and serve specialty coffee, tea beverages, and other food items.
• Speak and interact with customers to understand and meet their needs.
• Maintain a clean and sanitized workstation in compliance with health and safety guidelines.
• Contribute to a positive team environment.
• Act with integrity, honesty, and knowledge that promote the culture, values, and mission of the company.
• Provide excellent customer service at all times and promote positive morale.
• Communicate information to the Shift Supervisor and/or Store Manager to ensure a welcoming environment.
• Anticipate customer and store needs by evaluating the environment and customer cues.
• Follow all operational policies and procedures related to cash handling, including cash management and cash register policies.
• Adhere to all company rules, policies, and procedures, including those in the Associate Handbook.
• Maintain safety and security practices, including knowledge of emergency procedures.
• Follow all health, safety, and sanitation guidelines for all products.
• Perform other duties as assigned, provided the associate is capable.

Requirements

• High school diploma or equivalent.
• Experience with chain food and retail outlets preferred.
• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Must be able to stand for eight hours, bend, stretch, and reach.
• Must be able to see and hear.
• Must possess basic reading, writing, and math skills.
• Must be able to communicate with other associates and guests.
• Proficient written and verbal English skills.
• Ability to relate well with others and work flexibly within a team.
• Basic math skills for measuring ingredients and handling cash.
• Computer literate to operate property management systems: post charges, compute bills, collect payment, and make change.
• Ability to maintain organization of supplies, storage rooms, refrigerators, and freezers.
• Strong interpersonal skills and ability to maintain a guest-ready work area.
• Ability to multitask, remain customer-service focused, and work under pressure while maintaining a calm demeanor.
• Ability to work flexible hours, including early mornings, evenings, weekends, nights, and holidays, and consistently arrive on time.
• Ability to solve customer issues professionally and maintain a hospitable attitude.
• Ability to learn quickly and work with limited direction.
• Ability to communicate clearly and concisely, both orally and in writing.

Knowledge

• Standards of operation as required by the company and brand.
• Menu items: preparation and service.
• Local area shopping, dining, entertainment, and travel directions to assist guest inquiries.
• Daily hotel operations, including events, bulletin boards, and updates on procedures.
• Entire property, including staff, services, hours of operation, room types, locations, rates, and discounts.

Working Conditions

• Physical presence at the hotel is required; remote work is not an option.
• Standing and walking for long periods while maintaining a friendly, professional image.
• May be required to work any day or shift, including nights and weekends.

Career Advancement

Possible advancement to Shift Supervisor.