Barista

As a Barista, you play an integral part in creating genuine moments of connection with customers by discovering and responding to their needs through clear and pleasant communication.

Responsibilities

• Make and serve specialty coffee, tea beverages, and other food items.
• Speak and interact with customers to provide excellent service.
• Maintain a clean and sanitized workstation following health and safety guidelines.
• Contribute to a positive team environment.
• Act with integrity, honesty, and knowledge that promote the culture, values, and mission of the company.
• Provide excellent customer service at all times and promote positive morale.
• Communicate information to the Shift Supervisor and/or Store Manager to ensure a welcoming environment.
• Anticipate customer and store needs by evaluating the environment and customer cues.
• Follow all operational policies and procedures related to cash handling, including cash management and register policies.
• Adhere to all company rules, policies, and procedures, including those in the Associate Handbook.
• Maintain safety and security practices, including knowledge of emergency procedures.
• Follow all health, safety, and sanitation guidelines for all products.
• Perform other duties as assigned that you are capable of performing.

Requirements

• High school diploma or equivalent.
• Experience with chain food and retail outlets preferred.
• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Must be able to stand for eight hours, bend, stretch, and reach.
• Must be able to see and hear.
• Must possess basic reading, writing, and math skills.
• Must be able to communicate with other associates and guests.
• Proficient in written and verbal English.
• Strong interpersonal and teamwork skills.
• Basic math skills for measuring ingredients and handling cash.
• Computer literate to operate property management systems: post charges, compute bills, collect payment, and make change.
• Ability to maintain organization of supplies, storage rooms, refrigerators, and freezers.
• Ability to maintain work area in a guest-ready mode.
• Ability to multitask, remain customer-service focused, and work under pressure while maintaining a calm demeanor.
• Flexible work hours, including early mornings, evenings, weekends, nights, and holidays; must consistently arrive on time and maintain attendance.
• Effectively communicate with customers and associates to solve issues professionally and maintain a hospitable attitude.
• Ability to learn quickly and work with limited direction.
• Ability to communicate clearly and concisely, both orally and in writing.

Working Conditions

• This position requires a physical presence at the hotel and is not conducive to telecommuting or remote work.
• Standing and walking for long periods while maintaining a friendly, professional image.
• May be required to work any day or shift, including nights and weekends.

Character traits of honesty and trustworthiness are essential, and potential associates must pass appropriate security clearances per company policy.