Barista

Overview/Basic Function

A people person with an outgoing personality and a positive representation, striving for both the quality of the product provided and the service and interaction with guests. Knowledgeable and familiar with the trends of spirits, beverages, and beverage service.

Responsibilities

• Responds to the results of the consumer audit and ensures relevant changes are implemented.
• Assists in Pantry stock inventory and maintains an accurate inventory record.
• Sets up and decorates the Bar/Club according to the theme during special promotions or occasions.
• Takes orders and serves food and beverage to guests according to the established sequence and procedures.
• Ensures all food and beverage items, equipment and other facilities in the Bar/Club are maintained according to the departmental operation manual requirements.
• Prepares mise-en-place according to the requirement and operation needs.
• Clears and resets counters or tables.
• Prepares and serves coffee or tea as requested.
• Verifies cash received ensuring only genuine money has been collected.
• Verifies all credit cards presented by guests before checking their validity.
• Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
• Performs the function of cashier as required.
• Up-sells beverage to increase the revenue.
• Works closely with other Bar/Club associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams.”
• Reports any difficulties or problems to Team Leader/Assistant Manager for solution or follow-up actions.
• Understands and strictly adheres to rules and regulations established in the associate handbook and the Hotel’s policies concerning fire, hygiene and health and safety.
• Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.
• Attends training sessions and meetings as and when required.
• Carries out any other reasonable duties and responsibilities as assigned.
• Be punctual. No absenteeism or lateness, unless approved by superior.
• Contribute to ensuring that brand integrity and clarity are always maintained.
• Works with a sense of Aloha and in respect of the Hawaiian culture and tradition.
• Complies to the company policies.
• Takes on other tasks in addition to the ones stated, in a reasonable framework.

Qualifications & Working Experience

• 1-3 years experience in Hotel Food and Beverage operations or freestanding lifestyle restaurant.
• Previous experience in coffee / tea house preferred.
• Familiarization with Forbes standards is preferred.
• Fluent spoken and written English.
• High School Diploma or Equivalent experience.