Barista

HEI Hotels & Resorts is proud to welcome the Freehand Chicago to our growing portfolio of distinguished properties. Freehand is a collection of hotels that combine the social culture of a hostel with innovative design, award-winning food and beverage, and a community-driven atmosphere. At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates — the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence.

About the role

Provide superior customer service while maintaining a clean and attractive outlet for guests.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to, and understand requests.
• Prepare customers’ orders as requested accurately and efficiently.
• Ring guest check correctly. Close the check to the proper method of payment (e.g., cash, credit card, or house charge).
• Ensure guest satisfaction; in the event of dissatisfaction, tactfully negotiate resolution.
• Maintain the highest level of standards for all product preparation.
• Clean or sanitize work areas, utensils, equipment, service stations, or seating areas.
• Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer, and house bank management.
• Balance house bank at the end of the shift. Retrieve and return bank from vault to workstation and back to ensure accountability.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Requirements

• Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing.
• Ability to operate a keyboard and Point of Sale procedures.
• Ability to effectively deal with and resolve conflict situations, such as inaccurate check totals.
• Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as supervisors, coworkers, and the public.

Pay

Salary Range: $16.60 - $16.60 Hourly

Tipped/Service Charge Eligible: Yes

Discretionary Performance Bonus Eligible: No

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers choices for your physical, mental, and financial wellness, creating value in your most important investment — you!

• Medical and Dental programs through Anthem Blue Cross Blue Shield
• Vision insurance programs through EyeMed
• Vacation, Sick, and Holiday programs
• Pet insurance through the ASPCA
• Supplemental, Spousal, and Child Life insurance
• Short- and Long-Term Disability plans
• 401(k) Savings Plan with matching funds
• Discounts through 'YouDecide' and Hotel Room Discount programs

Specific details and eligibility of these programs vary by location and employment status.