Barista

As needed position to fill open shifts. Coffee Shop hours are Monday-Friday 6:30 a.m. to 2:30 p.m. Non-benefit eligible position.

About the role

Oversees operational functions of the coffee shop. Works closely with the Certified Dietary Manager (CDM) to ensure quality, efficiency, and service standards are adhered to. Demonstrates exceptional customer service. The Barista is responsible for honoring each and every customer by providing excellent service and educating customers about premium coffees and teas. Displays a positive attitude at all times to ensure the return of customers.

Responsibilities

• Greets all customers with a friendly smile
• Honors customers by providing quick, friendly, and personal service
• Initiates dialogue and develops rapport with customers by learning their names, favorite drinks, and food items
• Generates customer satisfaction; responds appropriately to customer concerns
• Communicates customer complaints/concerns to supervisor
• Accurately processes transactions through the Point of Sale Register and counts back change to customers
• Answers the telephone in a friendly manner using a professional greeting
• Prepares, sells, and serves a variety of food items to customers
• Maintains the highest level of standards for all product preparation
• Adheres to all recipes and measurements
• Adheres to all portion sizes when preparing all food items
• Educates customers on products and services
• Follows health, safety, and sanitation guidelines for all products
• Communicates with coworkers and management to solve problems and improve quality and service
• Maintains continuous communication with other staff functions during peak business times
• Works with coworkers and management to effectively grow business
• Contributes to a positive work environment
• Performs opening and closing duties as outlined on duties checklist
• Performs other duties as required to meet department needs

Requirements

• High School Graduate or equivalent
• Barista experience in food service preparation and customer service preferred
• Proficient computer and internet skills, including all Microsoft applications, Point of Sale Register System, and CBORD
• Excellent customer service, organization, decision-making, and interpersonal skills
• Ability to work under occasional high demand periods and maintain organization of work, personal skills, and relationships with others
• Ability to adapt quickly to changes in work environment
• Must be able to communicate effectively with people of diverse professional, educational, and lifestyle backgrounds
• Must be able to work independently
• Should be enthusiastic, organized, dependable, and neat; as well as willing to work with others in a cooperative spirit
• Knowledge of sanitary and safety guidelines; ServSafe Certification a plus
• Must follow safety and sanitation—clean as you go techniques
• Must be able to transfer 45 pounds and stand and/or walk up to 90% or more of the shift