Barista

About the Role

At Starbucks, it’s all about connection. People are at the heart of who we are, especially the people that are a part of our store team. We connect with each other, our customers and our communities to make a positive impact every day. We believe in working together to make a difference and in celebrating our shared success, which is why we call ourselves Starbucks “partners.” Starbucks is a place of warmth and belonging, where everyone is welcome, and we value the unique experiences that each partner brings to our team!

As a Starbucks barista, you’ll create the Starbucks Experience for our customers through excellent service and expertly-crafted products. You’ll be in an energetic store environment where you’ll have the ability to master your food & beverage craft, work alongside friends, and meet new people every day. A cup of coffee and smile can go a long way, and we believe our baristas have the power to be the best moment in each customer’s day. True to Our Mission & Values, working together we can nurture the limitless possibilities of human connection.

Responsibilities

• Delivers Legendary Service to all customers by acting with a “customer comes first” attitude and connecting with the customer. Responds to customer needs and says thank you to every customer.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Discovers customer needs and appropriately suggests product with every customer to enhance service and meet sales goals.
• Assists customers in the selection and purchase of specialty coffee beverages and whole bean sales (as applicable).
• Maintains customer service area and equipment in a clean and appealing manner.
• Demonstrates “Just Say Yes” behavior when taking care of customer needs.
• Provides quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety, and sanitation guidelines for all products.
• Follows store policies and procedures for operational flow at each station.
• Performs cleaning tasks in accordance with the Duty Rosters and cleaning standards and works as a store team player.
• Presents oneself professionally and demonstrates clear communication with all customers and interactions with fellow associates.
• Follows standards for merchandising, stocking, rotating, and storing all products.
• Performs equipment maintenance in accordance with preventative maintenance checklist.
• Follows cash handling and register policies.
• Follows inventory stocking and recording guidelines.
• Arrives punctually and consistently for work for normally scheduled hours.
• Contributes to team effort by accomplishing related results as needed.
• Learns and demonstrates creating the Starbucks Experience.
• Completes Initial Store Training and passes barista certification with a score of 90% or better.
• Other duties assigned by supervisor; open to suggest ideas for improvement.

Working Conditions

This job is an onsite position that operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.

Physical Requirements

• Regularly required to talk or hear.
• Specific vision abilities required include close vision and ability to adjust focus.
• Must have the ability to lift 10 pounds frequently and up to 50 pounds occasionally.
• Ability to reach and carry products from storage to café area.

Qualifications

• A High School Diploma or equivalent.
• Preferred experience: previous Starbucks or coffee shop experience.
• Preferred knowledge of Starbucks policies and procedures.