BARISTA

Responsibilities

• Superior customer service through fast, efficient, accurate, and proper drink production all completed to company standards
• Clean and maintain the barista station on a regular basis, including proper timely maintenance on all machines and equipment
• Superior knowledge of entire drink menu, ingredients, modifications, allergens, upcharge costs
• Edifies and informs customers about the differences among coffee beans and coffee drinks, and other drinks on the menu
• Supports the Front of House team by ensuring that customers are professionally and enthusiastically greeted, guided through menu, and processed efficiently with a friendly, positive attitude aligning with company core values
• Completes position Primary and Secondary Responsibilities as well as Daily Duties at a superior level
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set positive examples for rest of team
• At times, fields inside, drive-thru, and phone orders
• At times, operates a Point of Sale system [POS]
• At times, performs work of other team members as needed
• Performs proper cash handling procedures at all times
• Addresses customer complaints and reports to Shift Leader [SL] and/or General Manager [GM]
• Keeps company passwords and intellectual property confidential
• Demonstrates a positive, helpful attitude as well as presenting professional conduct and appearance at all times
• Uses, implements, and adheres to all company policies, procedures, systems, and processes

Requirements

• 18+ years of age
• High school graduate
• Prior customer service experience preferred, but not required
• Prior Barista experience preferred, but not required
• Dependable, honest, trustworthy, possesses integrity
• Positive attitude and great personal drive
• Courteous and enthusiastic
• Willingness and ability to learn in a fast-paced sales environment
• Exceptional communication skills
• Exceptional guest services skills
• Basic math and computer skills
• Proficiency on Aloha POS preferred, but not required
• Able to handle multiple projects simultaneously and efficiently
• Successfully completed Team Member Training Program and Barista Training Program
• Ability to learn and maintain knowledge of company’s products and procedures
• Available to work on weekends
• Reliable transportation