Bargain Barn Cashier Full-time

About the Role

Under the direct supervision of the Team Leader Coach and Assistant Team Leader (ATL), this role ensures the efficient and cost-effective operation and stewardship of the Bargain Barn. Responsibilities include customer service, cash register sales, facility security and maintenance, and maximizing profitability while increasing training opportunities.

Responsibilities

• Provide open and honest communication to ensure the safety of team members, donors, and customers.
• Uphold Goodwill’s drug-free workplace and maintain a positive work environment aligned with Goodwill’s Core Values and Guiding Principles.
• Adhere to Goodwill’s zero tolerance for harassment, substance abuse, workplace violence, unreported medical incidents, and theft.
• Greet customers promptly, courteously, and professionally, both in person and via phone, aiming for 100% customer delight.
• Operate the POS system accurately and efficiently, ensuring correct pricing and information codes on merchandise.
• Maintain cleanliness of front doors, counters, glass, and the front of the store; return shopping carts and baskets to designated areas.
• Assist with promotions, including customer information, postings, and special sign displays.
• Ensure accurate processing of all items and timely movement of saleable merchandise to the sales floor.
• Support stocking, maintenance, and rotation of merchandise on the sales floor and cash/wrap areas.
• Place apparel, wares, shoes, accessories, and other items on the sales floor in the correct location and rotate merchandise as needed.
• Assist with quality and safety control assurance, using safe work procedures and personal protective equipment.
• Report equipment defects, incidents, injuries, or damage promptly to the immediate supervisor.
• Move material handling equipment safely in accordance with organizational and safety policies.
• Adhere to all Goodwill policies and procedures, including security measures related to theft, pilferage, and cash handling.
• Perform duties in alignment with Goodwill’s Guiding Principles, including providing world-class customer service, maintaining a clean and organized store, and processing donations within 24 hours.
• Establish and maintain cooperative working relationships with team leadership and members.
• Assist in training new cashiers and attend in-service or related training as assigned.
• Perform other duties as assigned by the Team Leader Coach, including participation in activities outside of Goodwill.

Requirements

• Ability to work in non-climate-controlled environments.
• Ability to see details at close range and guide the parking of vehicles.
• Ability to develop and maintain effective working relationships with team leadership, members, customers, and clients.
• Maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance.
• Strong listening skills to understand information and ideas presented through spoken words and sentences.
• Skill in operation monitoring to ensure machines are working properly.
• Ability to work under general supervision.
• Prior experience in a retail environment is preferred.
• Six months of previous cashiering experience.
• Must be able to work evenings and weekends.

Physical Requirements

• Able to stand, bend, and reach regularly.
• Able to lift, push, pull, carry, or otherwise move up to 40 pounds independently; assistance required for weights over 40 pounds.

Critical Performance Factors

• Sales vs. Budget (Location vs. goal).
• Safety – GGC Safety metric score.
• Attendance – Works scheduled shifts as assigned, notifies leadership as needed with no recurring issues.
• Quality of Work – Includes attitude, sense of urgency, image, productivity, and individual safety performance.
• Customer Service – Adherence to the 10-second rule for greeting internal and external customers, maintaining a smile, process integrity, and feedback.
• Transaction Value (Location vs. previous year).
• Change round-up as a percentage of transactions (30% and higher than the previous year).
• Accuracy of register input.
• Location Ownership – Proactive approach to adding value (image, workstation, teamwork, productivity, communication).
• Work Quantity – Keeps the "River" flowing, consistently meets production count goals, and ensures the floor and back room are full and fresh as needed.