Barback / Dining Room Attendant

About the role

A Barback / Dining Room Attendant is responsible for helping servers, bartenders, and hosts serve guests in a friendly, timely, and efficient manner to provide an excellent guest experience. The position requires assisting teams when needed and embodying the company's culture and values.

Responsibilities

• Help servers, bartenders, and hosts serve guests
• Roll up sleeves to assist teams as needed
• Engage with guests to ensure satisfaction
• Respond to complaints and help resolve them
• Greet guests upon arrival and put them on a waiting list if necessary
• Provide guests with menus and answer initial questions
• Seat guests at tables or in waiting areas
• Assign guests to preferred tables while considering table rotation
• Monitor cleanliness and proper sanitization of tables, stations, and service areas
• Display exceptional leadership by providing a positive work environment
• Resolve customer problems and complaints
• Perform any other duties as requested to aid in the better operation of the property and service to guests

Requirements

• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Responsible for safety and security of guests, fellow associates, and hotel assets
• Knowledge of fire alarm system and evacuation procedures
• Dependable transportation available
• Able to communicate effectively in writing, verbally, and in person
• Able to work a flexible schedule, including nights, weekends, and holidays
• Organized, honest, works well with others, and has an outgoing personality
• Maintain a clean and attractive work area, uniform, and person
• Has the highest degree of integrity and is humble, living by the Golden Rule
• Work with people from diverse cultures and backgrounds
• Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service
• Can bend, reach, kneel, push, and stretch and lift and/or carry up to 30 pounds
• Can stand/walk on feet for 8 hours and work in a restrictive space/environment
• Comfortable using a step stool or ladder
• Can use/lift arms for up to 8 hours
• Comfortable with heat and stress
• Has finger dexterity for operating equipment
• Speaks in a clear, understandable voice, hears at a basic level, and understands English
• Writes
• Has the highest degree of integrity and is humble, living by the Golden Rule
• Works with people from diverse cultures and backgrounds
• Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service

Qualifications

• High school diploma or equivalent
• Experience in a similar role preferred
• Knowledge of the menu and ability to make suggestions
• Ability to manage the presentation of tableware
• Ability to monitor cleanliness and proper sanitization of tables, stations, and service areas
• Ability to display exceptional leadership by providing a positive work environment
• Ability to resolve customer problems and complaints
• Ability to perform any other duties as requested to aid in the better operation of the property and service to guests

Skills

• Customer service skills
• Teamwork and collaboration
• Problem-solving abilities
• Attention to detail
• Flexibility and adaptability
• Communication skills
• Time management
• Physical stamina and strength

Benefits

• Paid Time Off
• Optional Health, Wellness and Care benefits
• Health Reimbursement Program
• Flexible Spending Account
• Stay Discounts
• Optional Company paid Life Insurance
• 401(k) and 401(k) matching
• Employee Assistance Program
• Several Voluntary and Supplemental Insurance Options
• Select Paid Holidays and One Personal Floating Holiday
• Loyalty Incentives and Other Unique Incentive Programs

Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer.